Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Allow all URLs to be 'Clickable'

I would like all Text Fields within CMP to allow 'Clickable' links. Currently, only Link for Media Assets and Rich Text fields seem to allow for clickable URLs.
18 days ago in Content Marketing / Requests 0

Integration with Voyado for loyalty

We have many joint customers, and although Voyado also have a CDP, integrating with their loyalty system would benefit our joint customers and show how well our platforms play together. By integrating, using RTS, the loyalty data on Voyado would b...
about 2 years ago in Integrations 0 Investigating

Better access rights management for assets

There is a lack of functionality around limiting access to assets for different user groups. Any user group with editor access will currently have access to all blocks and media. A user group with access to a part of the pagetree shouldn't have ac...
2 months ago in Content Management / Asset Management 0

Cusomerservice UI should "listen" to the markets returned from the market service

In the customerservice UI, e.g. carts and orders, we need to show only items for the markets CustomerServiceRepresentatives have access to. The markets available are returned from the market service.The dropdown to filter e.g. carts and orders onl...
21 days ago in Customized Commerce / Customer Services 0

Integration of AI based Chatbot / Agent

Configured Commerce has always focused on the value of its self-service capabilities to increase customer adoption, increase customer retention, and to free up Sales and Customer Service to focus on more complex, high-value engagements. Providing ...
about 2 months ago in Configured Commerce / Self-Service 1 Gathering interest

MetaClass - UIReadonly feature

Currently it is possible to set MetaClass (e.g. CustomerContact) field to ReadOnly. After this the field is greyed out in Commerce Manager and it is not possible to update its value. Unfortunately it also works on changes done from code, not only ...
3 months ago in Customized Commerce / Customer Services 0

Add LaunchDarkly to allowedLibraries whitelist

Hi, Out customer indicated they would like to unify the feature flags and feature experimentation software they use over multiple software applications, which also include software maintained by other partners next to ourselves. They already use L...
9 months ago in Configured Commerce / 3rd Party Library Allow Listing 3 Gathering interest

DirectDeploy For Preproduction And Production

I'd like to request the ability to use DirectDeploy on both preproduction and production as currently the option is only available for integration. I understand that during the DirectDeploy process the site becomes unavailable, which you'd typical...
over 1 year ago in DXP Cloud Platform / Code deployment 2 Future consideration

Restore access to SendGrid

Before CMS 12 (and/or Commerce 14), DXP customers had access to SendGrid to log in directly at Sendgrid to see statistics on emails sent, bounce rates, open rates etc. This access was revoked as clients upgraded and the DXP environments were switc...
about 2 months ago in DXP Cloud Platform / Identities and accounts 2 Future consideration

Support slash in UrlPath translations

We have a need to identify language in URLs. This resembles adding /fr to the URL path of our french pages in the URL Segment of the French homepage and the UrlRoot (i.e Catalog_UrlRoot = fr/catalogue, Product_UrlRoot = fr/produit, Brand_UrlRoot =...
3 months ago in Configured Commerce / Localization / Technical 2 Gathering interest