Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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"My Lists" export option

Many of our customers ask for excel item lists, specifically with pricing to import into 3rd party software packages. I'd like an export button on the list page. It could be used as an easy way for customers to create a quick order template. It wo...
almost 4 years ago in Configured Commerce / Self-Service 1 Shipped

Ability to Export and Filter Website Users by Role

We have different levels of website access given to customers, depending on if they can view invoices or order history, or if they are just a requester. There is no way to export or filter website users by the roles assigned to them. The goal woul...
almost 2 years ago in Configured Commerce / Users, Permissions & Security 5 Shipped

Update Quantity on Hand to match Unit of Measure and adjust Minimum Order Quantity

When a user changes the unit of measure, the quantity on hand does not change. Ideally, this would change using the conversion factors so that the correct amount would be visible. In the example below, 1371131 kilometers are not available but ~417...
about 3 years ago in Configured Commerce / CMS, Spire & Mobius 2 Shipped

Ability to have more than one internal person get order confirmation email

As a customer I want to be able to have BOTH inside sales, outside sales, person placing order and potentially more get Order Confirmation Email
over 2 years ago in Configured Commerce / Orders & Payment 2 Shipped

Having a "can't buy" option in the restriction groups

As a site manager, I would like to be able to create restriction groups that can't buy certain products but can see them. Using current restriction groups and hiding products creates 404 pages for clients that can't see certain products but can st...
almost 4 years ago in Configured Commerce / Marketing & Promotions 1 Shipped

Remember Me Functionality Doesn't Remember Customers

A customer has received several complaints from their website users regarding the "Remember Me" functionality. Users of the site will first login to the main page and select "Remember Me" but then as they navigate through the site and land on page...
over 2 years ago in Configured Commerce / Users, Permissions & Security 3 Shipped

Sticky Header

A lot of websites have a sticky header, where as the user scrolls the header is "pinned" in place so they can easily continue to navigate. This would be a nice base feature to add to Insite.
almost 4 years ago in Configured Commerce / CMS, Spire & Mobius 1 Shipped

PIM - Unassign Categories within the Template

There is a template that you can assign multiple products to categories. But if product was assigned to an incorrect category, there is no way to unassign and reassign within a template, or even to make a correction for multiple products at once. ...
almost 4 years ago in PIM 1 Shipped

Ability to Remove a Promo Code without having to Clear Cart

Situation: Our client wants to use the promo code with the "one time use" rule for his customers. Problem: If the customer applies the coupon to his cart and decides he wants to remove it to put it on a future cart, there is no easy way to do it. ...
almost 2 years ago in Configured Commerce / Marketing & Promotions 3 Shipped

Order Management Should Only Allow Valid State / Province / Region

In Order Management, the “State / Province / Region” field is a free form text field rather than a drop down list (we’ve never seen a state / province UI that didn’t use a drop down). Without having the correct value to select from a drop down, CS...
over 2 years ago in Customized Commerce / Orders 0 Shipped