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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Ability to Export and Filter Website Users by Role

We have different levels of website access given to customers, depending on if they can view invoices or order history, or if they are just a requester. There is no way to export or filter website users by the roles assigned to them. The goal woul...
about 1 year ago in Configured Commerce / Users, Permissions & Security 5 Shipped

Remember Me Functionality Doesn't Remember Customers

A customer has received several complaints from their website users regarding the "Remember Me" functionality. Users of the site will first login to the main page and select "Remember Me" but then as they navigate through the site and land on page...
over 1 year ago in Configured Commerce / Users, Permissions & Security 3 Shipped

Sticky Header

A lot of websites have a sticky header, where as the user scrolls the header is "pinned" in place so they can easily continue to navigate. This would be a nice base feature to add to Insite.
about 3 years ago in Configured Commerce / CMS, Spire & Mobius 1 Shipped

PIM - Unassign Categories within the Template

There is a template that you can assign multiple products to categories. But if product was assigned to an incorrect category, there is no way to unassign and reassign within a template, or even to make a correction for multiple products at once. ...
about 3 years ago in PIM 1 Shipped

Ability to Remove a Promo Code without having to Clear Cart

Situation: Our client wants to use the promo code with the "one time use" rule for his customers. Problem: If the customer applies the coupon to his cart and decides he wants to remove it to put it on a future cart, there is no easy way to do it. ...
about 1 year ago in Configured Commerce / Marketing & Promotions 3 Shipped

Order Management Should Only Allow Valid State / Province / Region

In Order Management, the “State / Province / Region” field is a free form text field rather than a drop down list (we’ve never seen a state / province UI that didn’t use a drop down). Without having the correct value to select from a drop down, CS...
over 1 year ago in Customized Commerce / Orders 0 Shipped

CMS - Layout Versioning

Currently, editing a Layout instantly affects all associated pages without having to publish changes first. Also, if an error was made during these edits, there is no way to restore a previous version. A critical example of this is if you accident...
almost 2 years ago in Configured Commerce / CMS, Spire & Mobius 2 Shipped

Integrate CAPTCHA to the Contact Us page

As a user, I would like to add a security component to my Contact Us page and on the Store Locator by adding a CAPTCHA.
about 3 years ago in Configured Commerce / CMS, Spire & Mobius 2 Shipped

Add tags to the <head> tag directly rather than in code

We would like the ability to add tags directly in <head> vs in code
over 1 year ago in Configured Commerce / CMS, Spire & Mobius 6 Shipped

Variant Product's Description & Specification doesn't change on selection of other variants

Hi Team, For variant products when user selects a variant product it's title & image change's as per variant, however the Product's description & specifications remains same which are of main product. Expected behavior: When variant produc...
about 3 years ago in Configured Commerce / Catalog & Assets 2 Shipped