Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

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Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Status Shipped
Product Configured Commerce
Categories Marketing & Promotions
Created by Guest
Created on Dec 9, 2022

RELATED FEEDBACK

Ability to Remove a Promo Code without having to Clear Cart

Situation: Our client wants to use the promo code with the "one time use" rule for his customers.


Problem: If the customer applies the coupon to his cart and decides he wants to remove it to put it on a future cart, there is no easy way to do it. Currently, the only way to remove a promo code from a shopping cart is by clicking on "Remove all", which is not indicated to customers.


Potential solution: Our customer would like to have a solution to remove the coupon code added to his cart, like a button "remove coupon code".

  • Post comment
  • Optimizely
    Sara Winter
    Reply
    |     Oct 27, 2023

    This has been released as an individual widget that can be added in the Cart flow as of May-2023-Release and is also included out of the box within One Page Checkout as of October-2023-release

  • Optimizely
    Sara Winter
    Reply
    |     Jan 23, 2023

    We have added this item to our roadmap. Although we cannot guarantee a release date, we expect this feature to be available within the next 12 months.

  • Optimizely
    Sara Winter
    Reply
    |     Jan 4, 2023

    Thank you for submitting this request! Our team is currently investigating if and how we may implement this feature, particularly with consideration of our wide client base. We will update this ticket once we have completed this work.