Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Showing 1815

Support for mobile devices/adaptive ui for feature experimentation

Currently only the latest version of the Desktop Chrome browser is supported for building experiments and campaigns within the Optimizely Experimentation app. But this is a limitation, as sometimes you need to configure feature flags on the go thr...
over 1 year ago in Feature Experimentation / Experiment Authoring 1 Future consideration

For all Excel imports in the Admin, there should be a template

As an administrator in the Optimizely Configured Commerce System I have had to load data into the system manually on occasion. I believe that for my organization's benefit, and the benefit of many others, every section that allows a manual excel i...
over 1 year ago in Configured Commerce / Admin Console & Import/Export 1 Investigating

Audit log functionality for user roles (& PII viewer enablement)

Have an audit log report for user roles (permisison changes and teh admin responsible for the change) and allow for us to report when 'PII viewer' has been turned on/off for a certain user. We would like to see when 'PII Viewer' permissions are gr...
over 1 year ago in Data Platform App 0 Already exists

Please communicate confidence bands on the charts and add a stats reset notification

Whenever a stats reset takes place, it seems like the only way to spot it is a large decline in statistical significance which is not explicit enough and might lead to losing trust in the stats engine. Please add a functionality to communicate bot...
about 3 years ago in Experimentation Analytics 0

Optimizely UI could offer an extract of user IDs

A customer has requested that the Optimizely UI offer an extract of user IDs which could be used by us to investigate and understand possible differences between the Results page data and their Enriched Events Export data. This customer has seen f...
over 1 year ago in Experimentation Analytics / Results Page 0 Investigating

Add Offline Order Tracking support for Product Recommendation in Configured Commerce

Summary As an Configured Commerce customer, I want to track offline orders taken into consideration in Product Recommendation solution. Description The integration between Configured Commerce and Product Recommendation only targets online orders. ...
over 1 year ago in Configured Commerce 0

Promotion Rank Not Working As Expected

We are seeing that the tooltip associated with rank is misleading. The tooltip says "...for an order the one with the lowest rank will be used." This is not lining up with functionality on the site. With Multiple Promotions turned OFF, the user is...
over 1 year ago in Content Management 0

Re-Activation Account Email Job

The feature would be a Job Postprocessor that would allow a customer to automatically send out account activation reminders for accounts with the email status of EmailNotSent. The job would require very little configuration on the end users part a...
over 1 year ago in Configured Commerce / Integration 1 Gathering interest

Change completed date

I have an article that I published that I forgot to check off the final step and now it won't let me change the publishing date to reflect the actual publishing date.
over 1 year ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

support SPM binaryTarget

See https://github.com/optimizely/swift-sdk/issues/478. Do you have any plan to support SPM binaryTarget? Like what https://github.com/airbnb/lottie-spm Lottie do or Facebook sdk https://github.com/facebook/facebook-ios-sdk/blob/main/Package.swift...
over 1 year ago in Feature Experimentation / APIs 1 Will not implement