Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Automatic retry of transaction when a database timeout error occurs

We've noticed some database connection blips that cause errors such as the following exception: "System.Data.Entity.Infrastructure.CommitFailedException: An error was reported while committing a database transaction but it could not be determined ...
12 months ago in Configured Commerce / API 0

On the Brief template, default to Editable Fields without having to Lock/Unlock

No description provided
12 months ago in Experiment Collaboration and Management / Experiment Collaboration 0

Commenting on fields in a brief template

No description provided
12 months ago in Experiment Collaboration and Management / Experiment Collaboration 0

Data Upload for States

From the Websites menu in the console, it is easy to add countries. There is not the same option for states. Please either preload states or give the user the option to upload a csv/xlsx file.
12 months ago in Configured Commerce / Admin Console & Import/Export 4 Already exists

Need Sandbox/Test Environment with Ability to push live

If we need to make updates to a template, we have to duplicate it and make the updates and socialize, then update the original template so we don't lose historical data. If the form updates require a lot of logic, it's extremely time intensive as ...
12 months ago in Content Management / Testing and Optimization 0

Reporting when making updates/changes to system

If we need to make updates to campaign structure or fields/labels, reporting becomes extremely difficult and threatens our data integrity for anything in the system. For instance, if we integrate two work request forms, we have to inactive one and...
12 months ago in Content Management / Reporting 0

Visible Alert/Warning When Site Logs User Out

Per PCI compliance, eCommerce websites must log the user out after a specified period of time of inactivity. However, when B2B Cloud does this, it only logs the user out in the background, leading users to believe they are still logged in. This ca...
almost 2 years ago in Configured Commerce / Users, Permissions & Security 1 Gathering interest

Surprise Logout

Web Users are logged out with no warning. Their pricing changes to Guest pricing and they loose access to some of our products. I sure would like to see a window that says “You were Signed off” with the option to single click to sign back in and c...
almost 3 years ago in Configured Commerce / Misc. 2 Gathering interest

Custom components search in the CMS

Search (EPI FIND) does not seem to be working when we try to search the contents in the asset pane. See attached screenshots. Can we have the option to add custom components search in the CMS, please?
almost 3 years ago in Content Management / Content Manager 0

DAM + CMS

We need a better integration between CMS and DAM.
12 months ago in Content Marketing / DAM/Library 0 Investigating