22 results found
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When there are errors on the servicebus we don't log it. It would help if we logged errors for troubleshooting purposes.
When there are issues with the servicebus it is not possible to see what went wrong many times. You can go to the servicebus and look at the graph and see that there are "server errors" and "user errors" and "throttled messages"but there is no way to see the details of the server errors or the user errors.
Some times we can see a log entry in the CMS logs but not always and I guess it depends on the type of error.
If we had more information it would help when troubleshooting customers having problems with the servicebus.14 votes -
Failover alerts
We need to receive alerts when a site goes into failover. The failover CMS should show a warning that its disabled during failover (instead of error message).
10 votes -
Allow disabling warmup for integration and preproduction
Integration and preproduction environments are sometimes protected by IP-whitelists and in those cases the warmup step always fails with status code 401. The warmup system waits for about 15 minutes until these requests time out. This increases delivery times to these environments specially when CI/CD is set up.
Ex:
2026-03-10 12:40:24 Information Starting to warm up the targets slots...
2026-03-10 12:40:25 Information Preparing target slot for Go Live (<masked>/slot) (warming up the slot)
2026-03-10 12:52:21 Warning Timed out waiting for all instances for webapp <masked> and slot "slot" to become ready!
2026-03-10 12:52:21 Information Validating deployment ID uniqueness between slots…7 votes -
HSTS on the root domain
We are experiencing some redirection issues we have no control over as they are done in the root domain.
http://oldsite.com redirects to https://www.oldsite.com then finally to https://www.newsite.com
The redirection should be as follows:
http://oldsite.com -> https://oldsite.com -> https://www.newsite.com
Please update Optimzely’s configuration to do these redirects properly
30 votes -
IQI Report - App Insights as the Source of Truth
There are multiple similar functions happening that are similar within Optimizely. They all need to be utilizing the same data a the singular source of truth. They are:
Incident Management, primary data is App Insights.
Deep diagnostics done by Problem Management, primary data is App Insights
App Insights Dashboard
IQI Health Check reporting, primary information (aside from pingdom's availability info which for legal reasons) is Cloud Flare for health information.
The inconsistency of source data causes issues because we cannot make a consistent presentation of the information when the source being utilized is entirely different.
It also adds possibility of…
1 vote -
Ability to smoke-test more than 1 site during smooth deploy (slot domains)
Ability to smoke-test more than 1 site during smooth deploy (slot domains)
As a CMS developer and QA specialist we want to be able to smoke-test multiple sites so that we can detect potential issues on all our sites during deployment with DXP Cloud Platform to our multi-site CMS platform.
When we deploy to PREP/PROD we get a temporary SLOT to run our smoke-tests against. For example:
https://projectidprep-slot.dxcloud.episerver.net/
https://projectidprod-slot.dxcloud.episerver.net/
These are the default URL provided by Optimizely and are configured on the first website. We would like to be able to smoke-test multiple sites on the SLOT instance.
We could…
5 votes -
25 Production Service Buses Broken
We need to define what "working" means for a service bus so that reliability engineering can maintain reliability based on these metrics.
When a service bus no longer functions, reliability engineering should be equipped with the capacity to upgrade service buses in order to meet a component-specific SLA.
We need product management to define what "working" means for a service bus so reliability engineering can respond appropriately when a service bus is "broken" rather than having to go back to PM as though we need a exception for every broken service bus.
We also need monitoring in place to ensure…
1 vote -
Down-Sampling Service Bus App Insights
Much of the log analytics costs come from voluminous amounts of service bus activity that is largely useless for analytics purposes. We could generally use a fraction of the analytics and we would be just fine.
For diagnostic purposes, we generally need to inspect the contents of the service bus itself to identify problems.
1 vote -
Consider shifting from Adaptive Sampling to Fixed Sampling
There's a known bug in Adaptive Sampling that prevents us from getting accurate analytics from App Insights. It largely calls the values of App Insights largely into question because we cannot tell when the metrics within App Insights are accurate or not.
Moving from Adaptive Sampling to Fixed Rate Sampling resolves this issue, but it also can cause an increase in log analytics and the possibility of exceeding the log quota.
If we can come up with a weekly way to determine the appropriate sampling rate for a given type of log data for a customer and tweak the analytics…
1 vote -
Identify and Communicate Crashing Instance Causes by Exception/Log Inspection
Due to my elevated level of access nobody on the team gets these errors emails from Microsoft except Erik.
We need an easy way to address these with customers through the ticketing system.
These are causing instances crashes for the sites. Here's an example of what's happening on moco.
Here are the email threads I'm receiving from Microsoft that shows they're having outages.
1 vote -
Upload very large single files using cms
People are needing to upload very large files, such as video files and are running into Cloudflare file size limits.
Being able to upload a very large file into the storage blobs using the Deployment API and then being able to refer to it in the CMS may be a way to work around the size limits in Cloudflare.
The problem trying to do this now is that uploading via the deployment API won't make it into the same container that the CMS is configured to read from. Also, usually when people add media, a reference in the DB is…
4 votes -
Google Tag Gateway
Support Google Tag Gateway with Cloudflare.
1 vote -
Avoid incorrect Instance restarts through PAAS Portal
I'm an Optimizely Admin, who does have full access to PAAS Portal.
Can you please consider an additional prompt on the restart (atleast for PROD), so the restart wouldn't be triggered mistakenly.
Also, considering the rolling restart would be ideal most of the time, can you enable the option "Restart One instance at a time" checked by default.
Thanks!
7 votes -
rolling restart flag
Please make i possible to be able to flag for a rolling restart (one instance at a time) when executing deployments -through DevOps / GitHub release pipelines.
-Note:
old feature request disappeared it seems:
https://world.optimizely.com/forum/developer-forum/Developer-to-developer/Thread-Container/2023/5/is-it-possible-to-do-a-rolling-restart-from-an-api-call-powershell-cmdlet-or-something-similar/1 vote -
Alerting for suspicious traffic spikes
Customers never get alerted to suspicious traffic spikes unless they impact site speed or uptime.
Ability to establish alerting for suspicious attacks, even if they are addressed by cloudflare before they impact site performance.9 votes -
Database timeout during site starting up after removing properties of block type
I am a senior developer. We have been facing this issue where when we remove properties of block type the site fails to start and throws database timeout during ModelSyncInitialization. This happens even when a single property of block type is removed.
We have an open ticket with support and have tried a few solutions but the only option that works is to increase the DatabaseQueryTimeout to an hour or so.3 votes -
Feature to export memory dump
Hi Team,
In the PAAS portal, we can download database, and logs for any environment. Similarly, can we have an option to download memory dump with time range selection for any environment?
Most of the time, the cause of timeout, and other unknown errors is custom code or data. It's useful for the customer for their initial investigation of such issues.
I can see a similar tool is developed by the Optimizely team and it is compatible with IIS but not with the DXP environment ( Linux https://github.com/episerver/DeveloperTools/tree/master
Can you please check the possibility?7 votes -
Auto Maintenance Page when origin server is not reachable
It will be good to have a maintenance page or custom error page automatically put up when origin server is not reachable e.g. 403, 502, 503 error response. So that user are not just seeing a generic error page which may impact business image.
15 votes -
PaasPortal feature to enable site maintenance mode
A control/button in the Paasportal to set the site into maintenance mode.
Currently we can only enable maintenance mode with a deployment - which we might not want to do.20 votes -
Exclude the hostnames in manage websites when using PaaS Portal to copy database and blobs between environments
For CMS customers that need to copy database and blobs using PaaS Portal, the environment-specific web hostnames (Admin > Config tab > Manage Websites become overwritten. Therefore, users wishing to view content in the preproduction system are routed over to production until the admin puts all the pre-production hostnames back into the system.
17 votes
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