Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Request that user roles (eg. admin, buyer 1, 2, etc) be in the opti user exports

I request that user assigned roles be included as an option to be exported from the users in the admin console.
4 months ago in Configured Commerce / Admin Console & Import/Export 3 Shipped

Order Management | "Page Size" option for Carts/Orders list

Just like in the older Commerce <= 13 versions, we had an option to change the page size to view the number of orders per page. Our one of the client has requested to have that feature back within the latest Commecer version 14. See the attache...
4 months ago in Customized Commerce / Orders 2 Shipped

Add OrderSource and OrderDeviceType as an exportable field on Order History.

We would like to differentiate which orders in Order History (CustomerOrder table) were placed on the Mobile App and Web store. The fields of OrderSource and OrderDeviceType, which are in the CustomerOrder and OrderHistory tabes provide this infor...
6 months ago in Configured Commerce / Admin Console & Import/Export 3 Shipped

Commerce 14 Market Name does not accept hyphen

We’re hitting an issue with one of the built-in validation rule of Commerce 14 when creating a new market. As you can see in the screenshot below, Opti framework doesn’t allow hyphen to be entered while our customer Laerdal Medical requires the hy...
7 months ago in Customized Commerce 2 Shipped

Bypass ElasticSearch 7 Max Rows Count limitation

Situation In ElasticSearch7, when you do a large generic query, it will only select a specific maximum number of elements. This number is set to 10000. When testing on ElasticSearch 5.6.11 With a simple query, we can have 110K items and more. Here...
8 months ago in Configured Commerce / Search 1 Shipped

Missing organization (customer) specific information within the organization edit view

A number of field that once existed in the high-level view of customer organizations within customized commerce 13 are no longer able to be added within version 14. The lack of visibility on key customer-specific details has been noted to have an ...
8 months ago in Customized Commerce / Customer Services / Orders 2 Shipped

Missing a large number of customer-specific fields to display as columns, and no ability to add them

A number of field that once existed in the high-level view of customer contacts within customized commerce 13 are no longer able to be added within version 14. The lack of visibility on key customer-specific details has been noted to have an impac...
8 months ago in Customized Commerce / Customer Services / Orders 2 Shipped

Missing the ability to create custom views in Organizations and Contacts sections

Within customized commerce 13 people could create custom views with the specific columns that they wanted to display to be able to quickly view and access information. When upgrading to Commerce 14 this feature looks to have not been included.
8 months ago in Customized Commerce / Customer Services 1 Shipped

Default image badging overlay deactivates the link in that area of the image.

When using the image badge overlay, the overlay portion of the product image is not an active link, so users must click outside of the overlay, on the product image in order to click an active area. This is noticeable on the Product Listing Page, ...
8 months ago in Configured Commerce / CMS, Spire & Mobius / Marketing & Promotions 2 Shipped

Add Assigned User Role as optional column when Exporting Website Users

We are wanting to be able to add the assigned user role(s) Website Users when performing an export. This will provide valuable analytics when looking at user behavior.
9 months ago in Configured Commerce / Admin Console & Import/Export 1 Shipped