Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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I cannot link to a specific timestamp in a YouTube video

Optimizely does something to my links, such that I am unable to link directly to a specific timestamp within a YouTube video. Example: For this YouTube video (https://www.youtube.com/watch?v=7qTiT5GGm4M), I want to link to the 22 minute 0 second t...
3 months ago in Content Marketing 1 Future consideration

Bulk Download Assets from DAM

Currently the maximum amount of assets you can download at once from the DAM is 100. We have an instance where we need to download 1800 assets and would like a way to bulk download all assets that are in a folder or relate to a specific filter.
3 months ago in Content Marketing 1 Future consideration

Feedback

For Fields - allow sub-fields or conditional fields. For example: Audience > Clergy 2. Clergy > 3.Member 2. Clergy > 3. Leader
3 months ago in Content Marketing / Settings + Configuration 0 Future consideration

More details in Fields page

I would like to see how often a field is used and see all of the templates a field is used in to make it easier to deactivate fields we no longer need or know which forms will update when I edit a field. This is a repeat of another request.
3 months ago in Content Marketing / Settings + Configuration 1 Future consideration

Plan fields allow for "or" condition, not just "and"

We would like the ability to use fields when doing filtering in the Plan view with an 'or' condition, not just 'and'. For example, if someone wants to see all of the tasks they're watching and tasks they have an assigned step in, they currently ha...
4 months ago in Content Marketing / Plan 0 Future consideration

Analytics of social media posts

Would be great to be able to capture analytics on social media posts similar to Hootsuite.
4 months ago in Content Marketing / Analytics 0 Future consideration

Sendgrid Bounce back List

Customers would like the ability to have the list of emails on the Sendgrid bounce back list sent to them automatically or accessible within the DXC Dashboard/CMS. Current process requires them to submit a support ticket and request the informatio...
4 months ago in DXP Cloud Platform 0 Future consideration

Enable to save KQL queries and workbooks in Azure portal

I know, that direct access to PREPROD and PROD environments is not fully supported. I can still access PROD Application Insights in Azure portal but I'm wondering why it's not possible to save queries nor create workbooks?! We have logs in Applica...
4 months ago in DXP Cloud Platform / Telemetry 0 Future consideration

Enhanced Datafile Management

Submitting on behalf of the customer. In order for us to easily debug datafile issues, for the Optimizely datafile, provide an easy way for us to retrieve the below information through the UI instead of having to reach out to Optimizely support: A...
4 months ago in Feature Experimentation / Project / Account Configuration / Settings 0 Future consideration

ODP to expose Segments through GraphQL or other api

Currently we can only access Real-time Segments. We have requirements that go beyond 28 days and would like to personalise on normal segments.
4 months ago in Data Platform App 0 Future consideration