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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 10 votes in total. Thank you for your feedback.

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Product Recommendations

Showing 24 of 887

HSTS on the root domain

We are experiencing some redirection issues we have no control over as they are done in the root domain. http://oldsite.com redirects to https://www.oldsite.com then finally to https://www.newsite.com The redirection should be as follows: http://o...
8 days ago in Product Recommendations / Technical 0

Email Product Recs - Have additional Info Pixel

At present, each product recommendation consists of 2 images that are rendered in real-time: 1 image showing the Product Image, and 1 Image with product details like name, price etc, that can be configured in the Personalization Portal (styling et...

Ability for our customers to add and remove client users

Ability for our customers to add and remove client users. Atm if an employee leaves or joins, they will have to request for that person to be added or removed from the personalisation portal. This will either be carried out by the CSM, or the CSM ...
2 months ago in Product Recommendations / Portal 0

Export all data

Export All data Customers should have the option to export all raw data from the time period they have defined. The only way to do this atm is to hit the exclude CSV button from each reporting tab. This is a tedious process. A single export all bu...
2 months ago in Product Recommendations / Portal 0

Built in flags for feed failures

Built in flags for feed failures. Customers should be notified immediately if there feed is failing. An email should be sent directly to the customer as soon as the feed fails. The email would include why the feed has failed and the email for thei...
2 months ago in Product Recommendations / Technical 0

Exclude product sets

Exclusion tab which allows clients to exclude a set of products from all or specific widgets atm, the only way to exclude products from all widgets is for the client to send us a list of products to be manually excluded, or for customers to mark p...
2 months ago in Product Recommendations / Portal 0

Improvements to AB testing

Improvements to AB testing Customers should have the freedom to setup their own AB tests. AB testing would also massively benefit from adoption the stats engine and AB testing capabilities that experimentation provides. AB testing within product r...
2 months ago in Product Recommendations / Experimentation 0

Freedom to adjust algorithms for main widgets

Freedom to adjust algorithms for main widgets, with a dropdown style setup like with merchandising campaigns. This is something we have already discussed on calls before, but am not sure if there has been any movement on this since. I think this w...
2 months ago in Product Recommendations / Portal 0

Reporting suite with access to Power BI reports

Reporting suite with access to power BI reports + the ability to have these reports embedded into the portal. There have been previous discussions around creating a reporting suite portal for customers, which will provide the customer with acces...
2 months ago in Product Recommendations / Analytics / Portal 0

Category reporting within the Personalisation Portal

Category reporting within the personalisation portal. The reporting available in the portal is sub-optimal and doesn’t provide a very detailed picture. Having the ability to breakdown performance by category (as well as attributes such as type, ...
2 months ago in Product Recommendations / Analytics / Portal 0