Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 10 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Allow deletion of old target groups to clean up the lists and overview

As a user I would like to delete target groups that are no longer needed or were created incorrectly to prevent other users from using them. It would also help to keep the overview fast and clean when browsing target groups in the client.
4 months ago in Campaign 0 Future consideration

See recipient status at a glance

As a marketeer I want to quickly see the recipient's status, eg in my recipient list view, so I know if they can be addressed or not and why. I'd like to know if they are: unsubscribed for that specific list blocked outbounced ready to be addresse...
6 months ago in Campaign 1 Future consideration

webhook for "message received" event

Why do we need to receive a webhook once a message is "received"? With a "received" webhook we would be notified as soon as a message was accepted by the receiving mail server. Our business processes are mainly interested if a message could be del...
over 2 years ago in Campaign 1 Future consideration

Version control in the message edit view

As a campaign user, I would like to be able to redo/undo the changes in message edit view
9 months ago in Campaign 0 Future consideration

Allow unsubscribe of selected recipient in recipient overview

Currently it is possible to unsubscribe multiple recipients via the cleanup feature. But it should be possible to do that for a single recipient in the overview directly.
6 months ago in Campaign 0 Future consideration

Restore deleted mailings and mailing templates

As a campaign user, I would like to be able to restore deleted mailings and mailing templates without contacting support
9 months ago in Campaign 0 Future consideration

Show details like schedule or selected target group on preview graph of marketing automation

In the MA preview you can see the graph. But when you have an Advanced node as start node, you must click into the editor of the automation to read, when the automation is scheduled to run. This information and probably also other details of other...
almost 2 years ago in Campaign 0 Future consideration

Add "create copy" option to field functions

By having the option to create a copy of given field functions via a dedicated button, the risk of adding syntax errors when manually copy/paste exiting field functions gets reduced.
over 2 years ago in Campaign 0 Future consideration

Version Control for transactional mailings

As a product owner I need to control, verify and possibly revert changes to mailings in my business operations workflows. This should include: when a change was made and by which user, with a comment option to include internal ticket references et...
6 months ago in Campaign 0 Future consideration

webhook for automated opens

As a marketeer I want to receive a webhok for automated opens, because I want to analyse the follwoing: Why don't I receive any opens from this recipients? Is it realy an inactive reader? How is the share of users having some sort of privacy prote...
6 months ago in Campaign 0 Future consideration