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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 10 votes in total. Thank you for your feedback.

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B2B Commerce Analytics

Showing 11 of 839

Creating Custom Reports should be able to have their own name and description

Currently If you create a report, and change some of the filters, when you add this report to your board you cannot modify the name or description of the report. This means that if I am using (Online Orders) any report I make, even if it is lookin...
about 1 month ago in B2B Commerce Analytics 0

Filter Self-Service Report by Site

The self-service dashboard provides great information of what users are doing on our sites. However, without a filter by site, it is difficult to drive decisions off of this dashboard.
4 months ago in B2B Commerce Analytics 1 Future consideration

Create dashboard that tracks the number of customers that have activated their accounts per week/month

Original request from Brady Industries. Brady has recently created new commerce accounts for their customers, and they would like to track which customers have logged in and activated those accounts. Specifically, they would like a dashboard that ...
about 1 year ago in B2B Commerce Analytics 1 Planned

App - Analytics on items scanned

We would love the ability to get some sort of reporting/data on what items were scanned with the app, how often they were scanned, and how often a null result came up (and for what search queries did a null search occur) This would give us insight...
over 1 year ago in B2B Commerce Analytics 0 Future consideration

Identify New Users in Insite Analytics

We have a desire to see how many new customers are ordering from our website on a weekly and monthly basis. My current timeframe is looking back to our go-live date - 10/09/19. Right now I am doing this very manually. Looking up what customers ord...
over 1 year ago in B2B Commerce Analytics 0 Planned

Email Analytics

It would be nice to be able to see analytics around marketing emails sent from Insite. What is the open rate? What is the click through rate? If you wanted to try a new subject line to see which email had a better open rate, right now you couldn't...
over 1 year ago in B2B Commerce Analytics 0 Future consideration

Customer Lists - Reporting

Tied into my other request it would be nice to have reporting on the list feature as well: How many customers are using listsItems most frequently put on listsTop items purchased from the listsAverage # of items on a list Also more complex reporti...
over 1 year ago in B2B Commerce Analytics 0 Future consideration

Customer Category Saturation Score

I believe that Insite Analytics and Insite Commerce should employ a new feature that measures individual customers based upon their category purchases and % breakout. What I mean by this is, we would like to be able to analyze customers who we kno...
over 1 year ago in B2B Commerce Analytics 1 Will not implement

Create an additional self-service report/view (Episerver B2B Commerce Analytics)

Create a more detailed self-service event report by combining metrics that already exist, but separately... Report to include: Customer Event Category Event Count Event Subcategory Timestamp or date of event
over 1 year ago in B2B Commerce Analytics 0 Future consideration

Abandoned Cart Data

The ability to send abandoned cart emails is great, but I would also like to see the ROI. Open rate, click through rate, how many customers actually completed a purchase of one of those items....etc. Not sure if this is something that needs to be ...
over 1 year ago in B2B Commerce Analytics 0 Future consideration