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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.


Commerce Analytics

Showing 16 of 1661

Abandoned Cart Reminders

Like the B2B product, can we get the ability to send abandoned cart email reminders to customers
4 months ago in Commerce Analytics 0

Add compare to custom date range under Activation>Performance

All i wanted to do is compare a selected date range to the prior year but I am powerless to do this under Activation>Performance. I am told the only way to do this is via reports but reports are difficult to build and they don't have the same v...
7 months ago in Commerce Analytics 0

Opti Analytics - Site Search Zero Search Results by customer

Currently, Opti Analytics has two options to access the zero search results performed by customers within site search: 1 - You can view ALL the zero search results and then Filter by Customer 2 - You can click on a particular term to view which cu...
about 1 year ago in Commerce Analytics 0

Create a way for filters to generate SEO-friendly URL

We noticed that the URLs generate with the attribute ID instead of the attribute value, making it very difficult to know which filters are most popular in analytics. Is it possible to make the filter URL more SEO friendly and include the name? Tha...
over 1 year ago in Commerce Analytics 0

Opti Analytics Self Service

When you look at self-service events in Opti Analytics it would be nice to see which list name the customer added to their cart, as well as specific SKU’s. It is so high level it isn’t really helpful.
over 1 year ago in Commerce Analytics 0

Web Server Resource Warning Alerts

Recently we had an issue with our Optimizely-hosted website where too much memory was being consumed by a rogue process. We were informed that the only alert service available to customers was an alert for high CPU usage. It would be nice to see o...
over 1 year ago in Commerce Analytics 0

Creating Custom Reports should be able to have their own name and description

Currently If you create a report, and change some of the filters, when you add this report to your board you cannot modify the name or description of the report. This means that if I am using (Online Orders) any report I make, even if it is lookin...
almost 2 years ago in Commerce Analytics 1 Will not consider

Filter Self-Service Report by Site

The self-service dashboard provides great information of what users are doing on our sites. However, without a filter by site, it is difficult to drive decisions off of this dashboard.
about 2 years ago in Commerce Analytics 1 Gathering interest

Create dashboard that tracks the number of customers that have activated their accounts per week/month

Original request from Brady Industries. Brady has recently created new commerce accounts for their customers, and they would like to track which customers have logged in and activated those accounts. Specifically, they would like a dashboard that ...
almost 3 years ago in Commerce Analytics 1 Planned

App - Analytics on items scanned

We would love the ability to get some sort of reporting/data on what items were scanned with the app, how often they were scanned, and how often a null result came up (and for what search queries did a null search occur) This would give us insight...
over 3 years ago in Commerce Analytics 0 Gathering interest