Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Showing 10

Toggle On and Off Scanning Feature

We would like customers to be able to have the ability to not have to hit "tap to scan" after scanning every item. It slows down the process for many customers. The ability to toggle on and off this feature would be fantastic.
almost 2 years ago in Commerce Mobile App 1 Will not consider

Whitelisting Stripe.net packages to allow server side control over the payment integration

In order to enable the correct behaviour for payments using the Stipe payments within the UK that require 3d secure. This does mean that the OOTB integration isn't a viable solution as it isn't setup to work with 3d secure payment authorisations. ...
about 1 year ago in Configured Commerce / 3rd Party Library Allow Listing 0 Will not consider

Update Twitter Icon

The twitter icon should be updated to the X logo.
about 1 year ago in Customized Commerce / Technical 1 Will not consider

Ability to restore websites

When a website is inadvertantly deleted we'd like the ability to be able to restore it
over 2 years ago in Configured Commerce / Technical 1 Will not consider

Whitelisting prerenderer packages to fix googlebot rendering of PLPs and other pages

Our product listing pages fail to render the majority of their content when the user agent is Googlebot or another search engine spider. This negatively impacts our organic traffic. There are 3rd party prerendering packages that take the raw HTML ...
almost 2 years ago in Configured Commerce / 3rd Party Library Allow Listing 1 Will not consider

Hide Shipping Service in UI

As a content author, I want to be able to hide or show [Shipping] "Service" throughout the mobile app. This scenario is applicable when a customer is assigned a carrier, and the rules behind the configured services only return one service. Instead...
almost 2 years ago in Commerce Mobile App 2 Will not consider

Creating Custom Reports should be able to have their own name and description

Currently If you create a report, and change some of the filters, when you add this report to your board you cannot modify the name or description of the report. This means that if I am using (Online Orders) any report I make, even if it is lookin...
over 2 years ago in Commerce Analytics 1 Will not consider

Vertex Tax implementation need an option to "Post tax on Order Submit"

Recently we found that the Vertex tax implementation do not have an option to restrict posting the tax on Order submit. This option is available for the Avalara. Generally thx get submited to the Vertex later in the Order fulfilment process in ERP...
over 2 years ago in Configured Commerce / Integration 1 Will not consider

Unable to add pre-existing users to tenant

If a user is added to a PIM tenant, then it should be possible to add the same user to another tenant without contacting Optimizely Support.
over 2 years ago in PIM 1 Will not consider

Integrate Moneris PINpad to B2B Commerce Cloud

We would like to request for an addition feature with our current payment gateway Moneris in one of our microsites. We would like to integrate Moneris PINpad with Optimizely to cater on-site payment transactions. I have attached the API documentat...
over 2 years ago in Configured Commerce / Integration 1 Will not consider