Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 10 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Settings + Configuration

Showing 26

Logic in workflows

We would like the ability to add logic in workflows.
6 days ago in Content Marketing / Settings + Configuration 0 Future consideration

Step duration on sub-steps

We would like to be able to add step durations to sub-steps. The total of the durations for the sub-steps should equal the total for the main step.
6 days ago in Content Marketing / Settings + Configuration 0 Future consideration

Building block style workflows

We have different processes that often have multiple steps that are common among them. We would like the ability to create "blocks" of multiple steps that can be mixed and matched to create new workflows or that can be added to a workflow ad hoc.
6 days ago in Content Marketing / Settings + Configuration 0 Future consideration

Rename Platform Objects

We'd like the ability to rename things like campaigns -> programs, tasks -> projects, etc. We spend a lot of time teaching new users to "decode" the platform language, and it makes it harder to drive adoption. Renaming these objecsts to use ...
3 months ago in Content Marketing / Settings + Configuration 0 Future consideration

Configuration Change History

We need to be able to view a changelog of admin settings in the platform for audit purposes. For example, we need to know who changed workflow settings, when, the before/after, etc. We would need this for all types of admin functions - user manage...
about 1 month ago in Content Marketing / Settings + Configuration 0 Future consideration

Apply Workflow Step Changes to Existing Tasks

When updating a workflow's steps, there is currently no option to apply those changes to existing tasks. We would like the option to update existing tasks as our process changes. (As you can do today when making edits to workflow template fields.)
4 months ago in Content Marketing / Settings + Configuration 0 Future consideration

Compress Workflow Builder

The interface when building/editing workflows makes it really difficult to see more than one step (the text box is unnecessarily large). I would love the ability to compress the view so I can get a better overview and move steps around quicker.
4 months ago in Content Marketing / Settings + Configuration 3 Future consideration

Ability to add Watchers to Routing Rules

When definining Routing Rules, it would be great to have the ability to add Watchers for the rule (similar to the "Notification Recipient"). This use case is needed when the watcher is not actively involved in the work request, but should be autom...
about 2 months ago in Content Marketing / Settings + Configuration 1 Future consideration

Additional Template Logic Available

In my form, I have a multi-select dropdown and based on whether the requester has "included" one of the selections or not included that selection, determines whether one field should be showing next or another field should be showing next. Specifi...
2 months ago in Content Marketing / Settings + Configuration 0 Future consideration

Custom, Branded Email Notifications

In order to encourage better interaction (opens, click-throughs, etc.) of emails from the platform, we'd like the ability to customize the email notifications to represent our brand identify. Ideally, we'd like to have control over the copy, logos...
7 months ago in Content Marketing / Notifications / Settings + Configuration 0 Future consideration