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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Orders & Payment

Showing 10

Ability to have more than one internal person get order confirmation email

As a customer I want to be able to have BOTH inside sales, outside sales, person placing order and potentially more get Order Confirmation Email
over 1 year ago in Configured Commerce / Orders & Payment 1 Gathering interest

Set Max Quantity to be Ordered on a Product

Our business has a need to set a maximum quantity to be ordered on certain products on our website. Example - we have 100 in a SKU, but only want each customer to be able to order 2. It would be nice if we can set this up somewhere in the Console.
almost 3 years ago in Configured Commerce / Catalog & Assets / Orders & Payment 3 Gathering interest

Ability to add column of placed by username and filter, on order history page in admin panel

Problem: In the admin panel, if you navigate to sales section and go to the cart history page, you can add several columns to see that particular data in the table. One of these is the placed by username column and a filter for the same on top.If ...
12 months ago in Configured Commerce / Orders & Payment 2 Gathering interest

RFQ Notifications Sent to the User instead of Ship To/Bill To Contact

It makes no sense for a buyer to submit an RFQ to our business and then have our reply sent to the email address on file for the Bill To or Ship To. Each Bill To or Ship To will likely have more than one buyer supporting it. In many cases the cont...
about 1 year ago in Configured Commerce / Orders & Payment 1 Gathering interest

Reject an Order

If a Buyer1 places an order, it kicks off to the Approver to approve the order. What if the Approver wants to reject the order for some reason? There needs to be a way to reject and add comments.
almost 3 years ago in Configured Commerce / Orders & Payment 1 Gathering interest

Quoting Feature Improvements

Below are the top requests we have to improve the quoting feature. I’m happy to elaborate on any items that need additional clarification. Ability to edit quotes without having to start over (our quotes change all the time and are very time consum...
almost 2 years ago in Configured Commerce / Orders & Payment 2 Gathering interest

Admin UI OrderHistory page improvements

In the Admin UI, add customer telephone- and email address fields on the OrderHistory page. Also add a link to the customer page.
over 1 year ago in Configured Commerce / Orders & Payment 1 Gathering interest

Quotes- Ability to Edit and have a LOT of notes

As a customer I'd like the ability to Edit a quote without having to start from scratch. I'd also like to be able to have a space for a LOT of NOTES within the quote. Our sales people work with customers daily and we'd put thru about 10% of our to...
almost 2 years ago in Configured Commerce / Orders & Payment 1 Gathering interest

Quick Order/Order Upload Searchability

Currently, quick order/order upload only searches manufacturer part number, UPC, customer part number, and our part number. It does not search keywords. If a manufacturer's part number contains dashes but the customer does not enter that part numb...
over 2 years ago in Configured Commerce / Orders & Payment 2 Gathering interest

Remove the UofM field from the Order Upload Template

Web users have trouble populating clean data in the Order Upload file, getting particularly frustrated with incorrect unit of measure values. We'd like to remove the UoM column from the order upload template and use product default UoM in the impo...
over 1 year ago in Configured Commerce / Orders & Payment 1 Gathering interest