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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 10 votes in total. Thank you for your feedback.

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Order Management

Showing 28 of 839

Add configuration to disable carryover of unused monthly budget

As an administrator, managing budgets in the Budget Approval module, I would like to have the option of not carrying over unused budget from one month to the other because in our business the budget limit is a monthly limit. Therefore, If set $100...
11 months ago in B2B Commerce Cloud / Order Management 0 Planned

Order Approval Notification

The Insite documentation is currently incorrect stating: NOTE: Order Approvers do not receive email notifications. However, a notification is displayed upon logging into the website when an order has been sent for approval. This notification is di...
over 1 year ago in B2B Commerce Cloud / Order Management 1

Improve Speed Performance for Large Carts (100+ line items)

Our customers shop from a large product assortment to keep their shelves stocked, in which it is a common use case for carts to contain 100+ individual SKUs. Naturally, users who create extremely large carts are our most valuable customers that we...
over 1 year ago in B2B Commerce Cloud / Order Management 2 Investigating

Notifications for Order Approval

When a "Buyer 1" submits an order for approval, their approver should receive an email letting them know that an order has been submitted for approval. On the other side of that when the approver takes action on that order, the "Buyer 1" should ge...
over 1 year ago in B2B Commerce Cloud / Order Management 0

Reject an Order

If a Buyer1 places an order, it kicks off to the Approver to approve the order. What if the Approver wants to reject the order for some reason? There needs to be a way to reject and add comments.
over 1 year ago in B2B Commerce Cloud / Order Management 0

Quote to Order

In our ERP a Quote is just a different Order Type. We would like to take a Quote in our ERP and release to the customer for them to be able to order that specific quote in InSite with the price override intact.
over 1 year ago in B2B Commerce Cloud / Order Management 0

Link to Billing and Shipping Customers from cart details in Console

When cart information is submitting to our ERP, sometimes it is rejected for address issues that need to be corrected in admin console. It would be very helpful for the cart details to have links to the customer details for both the bill-to and sh...
10 months ago in B2B Commerce Cloud / Order Management 0

Allow Multiple Ship-to Addresses to be used for a Single Order

Our customers are able to request that specific lines be shipped to different ship-to addresses when they place orders over the phone. We'd like to be able to provide that on the website as well, but fail to see a way to do so with out significant...
over 1 year ago in B2B Commerce Cloud / Order Management 0

Nightly Maintenance job sends email with UTC instead of User Time Zone

When the OOTB Nightly Maintenance job successfully completes an email notification is sent out. The subject of the email contains the UTC instead of the Customers Time Zone. Server time does not match our geography. This causes issues with our pun...
10 months ago in B2B Commerce Cloud / Order Management 0

Display logo Image on a "Invoice print" on a invoice history details page for a spire based website.

Hello Team, We have a requirement from our client where we need to display a Logo Image on a "Invoice print" on a invoice history details page. This feature is available with the OOTB classic version, but missing in spire based websites. We had is...
over 1 year ago in B2B Commerce Cloud / Order Management 0 Investigating