Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Showing 201

Add LaunchDarkly to allowedLibraries whitelist

Hi, Out customer indicated they would like to unify the feature flags and feature experimentation software they use over multiple software applications, which also include software maintained by other partners next to ourselves. They already use L...
11 months ago in Configured Commerce / 3rd Party Library Allow Listing 3 Gathering interest

Recently Purchase List at USER Level

Currently the Recently Purchased list shows previously purchased items at the customer # (company) level. It would be nice if you had the option to leave it like that or change to the username level. We have many customer #'s that sell plumbing an...
17 days ago in Configured Commerce / CMS, Spire & Mobius 1 Gathering interest

Implement list properties same way as in CMS

Hello, on CMS there is a feature called "List Properties", explained in the docs here. It would be useful if the same mechanism was available for products/variants/bundles in Commerce as well. Currently it is quite confusing that a certain type of...
10 months ago in Customized Commerce / Catalogs 0 Gathering interest

Support slash in UrlPath translations

We have a need to identify language in URLs. This resembles adding /fr to the URL path of our french pages in the URL Segment of the French homepage and the UrlRoot (i.e Catalog_UrlRoot = fr/catalogue, Product_UrlRoot = fr/produit, Brand_UrlRoot =...
5 months ago in Configured Commerce / Localization / Technical 2 Gathering interest

Integration of AI based Chatbot / Agent

Configured Commerce has always focused on the value of its self-service capabilities to increase customer adoption, increase customer retention, and to free up Sales and Customer Service to focus on more complex, high-value engagements. Providing ...
4 months ago in Configured Commerce / Self-Service 1 Gathering interest

Configured Commerce fraud detection

Had a request from a customer wanting to add fraud protections such as: Rate limiting Bot detection Bot detection with javascript to identify headless browsers Captcha functionality - when users initially come into the site or users are starting a...
26 days ago in Configured Commerce / Users, Permissions & Security 1 Gathering interest

Enable DotLiquid in email subject, using the same model as the email body

As a business user I want to add dynamic fields to the email subject of emails sent by Configured Commerce. Specifically, the Subject field of an Email List (Marketing / Email Lists / <selected list>) Example: OrderConfirmation Subject: Orde...
27 days ago in Configured Commerce / Marketing & Promotions 1 Gathering interest

Process the line level properties in Service API requests

Currently Service API doesn't allow to migrate the line item level properties if you import orders (by calling '/episerverapi/commerce/orders' endpoint). It seems like pretty important ability on a par with order/shipment level custom properties. ...
almost 3 years ago in Customized Commerce / Technical 2 Gathering interest

Native Support for Implementing Microsoft Ads

Similar to the native integration for Google Ads GA4, it would be nice to have a native integration with ads.microsoft.com as well.
28 days ago in Configured Commerce / API 1 Gathering interest

Add ExtendedProperties to ALL applicable models in Content API

Many Optimizely objects implement the IExtendedProperties interface. As an example, the ICart interface implements the IOrderGroup interface, which contains an ICollection<IOrderForm> property, which in turn contains an ICollection<IShipm...
about 1 year ago in Customized Commerce / Orders 0 Gathering interest