Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Showing 1782

webhook for automated opens

As a marketeer I want to receive a webhok for automated opens, because I want to analyse the follwoing: Why don't I receive any opens from this recipients? Is it realy an inactive reader? How is the share of users having some sort of privacy prote...
almost 2 years ago in Campaign 0 Future consideration

Logger having error categorised into types

The Optimizely logger indicates different types of errors. Our client suggests to divide the different types of errors by type. Example use case: our client is currently using a Regex to identify the error messages received for the error "not in d...
almost 2 years ago in Feature Experimentation / SDKs & Agent 1 Future consideration

Amplitude >< ODP

I see Amplitude as a hopeful integration often with prospects usually around Web Experimentation. Lately this came up when discussing ODP and bringing in Amplitude data/personas for future segmentation.
almost 2 years ago in Integrations 0 Investigating

Manually adding products to email

I wanted to manually select 8 items and insert them into an email. First I had to use a filter and select exact match on the 8 products. I matched by name. After achieving my goal of creating the Product Set, I was unable to finish my project beca...
12 months ago in Product Recommendations / Email Personalization 0

better handling of SSO user logging to a website that he doesn't access to

can we display a friendly error message for SSO users if they try to login to a website that they don't have access to?
12 months ago in Configured Commerce / Users, Permissions & Security 1 Investigating

Suggest Content During Request Process

Occasionally, we get requests for work that already exists. When that happens, we have to tell users where to find what they're looking for in the library. It would save everyone a lot of time if we could suggest existing Library content during th...
almost 2 years ago in Content Marketing / Requests 0 Future consideration

All related assets updated at same time

If you have more than one task rolling up to a campaign, once you update one task under "related" they should all automatically update. Right now, you have to go into each task to add all "related" tasks which seems inefficient.
12 months ago in Campaign 0

Assign campaign to new work request

It would be helpful to have a new work request to attach itself to a campaign even before being accepted. Once accepted the task would also automatically be added. This would make for a much more efficient process.
12 months ago in Campaign 0

Download All vs Only Unresolved Comments in PDF

When downloading a document with comments into a PDF, all comments are downloaded, regardless of their status as open or unresolved. We'd like the option to choose whether to download all comments or just those that are unresolved. That would help...
almost 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Include Object Number Email Subject Lines

We've adopted the object numbers (TSK-123) internally as the quickest way to identify our work. As such, adding them to the email subject line for notifications would be helpful.
almost 2 years ago in Content Marketing / Notifications 0 Future consideration