Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Ability to apply behaviours and filters in Real Time Segments

We would really like to be able to apply behaviours and filters in Real Time Segments, could this be considered for the ODP roadmap
11 months ago in Data Platform App 0

RMA Destination Email

Currently you can only have one email address for the RMA Destination Email. We have 28 locations. It would be nice if you could build rules saying depending on which branch the customer selects, the email then goes to that branches email address....
almost 2 years ago in Configured Commerce / CMS, Spire & Mobius 1 Gathering interest

Recommend other things as well as products and content

As a customer using Intelligence Cloud, I want to be able to recommend personalized promotions, to drive more revenue. Motivation - This would be something that our Commerce customers would be interested in, in terms of which promotion to actually...
almost 3 years ago in Data Science 0 Future consideration

IFS Aurena Integration - Getting Access Token

We are using the IFS Aurena Integration connector. We have a connection configured as documented. We are seeing the following error in the logs for real-time calls: "Bad Request. {"reference":"IDP-FoEOnbOD33dK","error_description":" Missing scope ...
11 months ago in Configured Commerce / Integration 2 Investigating

Integration with MS Dynamics CRM

bi -directional sync of records/segment details so they can leverage our identity resolution capabilities. This is needed by customer, Convatec, but probably many others too.
almost 2 years ago in Integrations 0 Investigating

Version Control for transactional mailings

As a product owner I need to control, verify and possibly revert changes to mailings in my business operations workflows. This should include: when a change was made and by which user, with a comment option to include internal ticket references et...
almost 2 years ago in Campaign 0 Future consideration

webhook for automated opens

As a marketeer I want to receive a webhok for automated opens, because I want to analyse the follwoing: Why don't I receive any opens from this recipients? Is it realy an inactive reader? How is the share of users having some sort of privacy prote...
almost 2 years ago in Campaign 0 Future consideration

Logger having error categorised into types

The Optimizely logger indicates different types of errors. Our client suggests to divide the different types of errors by type. Example use case: our client is currently using a Regex to identify the error messages received for the error "not in d...
almost 2 years ago in Feature Experimentation / SDKs & Agent 1 Future consideration

Labels and Permissions missing from Projects

Hi,The Labels and Permissions was a great feature in the Project enhancements. Please bring it back either as a Project enhancements or into the core. We miss it!
12 months ago in Content Management / Collaboration & Approval 0

Amplitude >< ODP

I see Amplitude as a hopeful integration often with prospects usually around Web Experimentation. Lately this came up when discussing ODP and bringing in Amplitude data/personas for future segmentation.
almost 2 years ago in Integrations 0 Investigating