Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Ability for our customers to add and remove client users

Ability for our customers to add and remove client users. Atm if an employee leaves or joins, they will have to request for that person to be added or removed from the personalisation portal. This will either be carried out by the CSM, or the CSM ...
almost 2 years ago in Product Recommendations / Portal 0

Segment based on radius from city or zip code

Provide ability to build a segment using criteria to segment within a certain radius of a city/zip code
over 1 year ago in Data Platform App 0

Resize Columns in Content Tab List View

Within the Plan view, columns are able to be resized by dragging the column borders. We'd like to be able to do the same within the content tab list view so we can see full asset titles.
over 1 year ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Add all the current .NET cultures to the CMS languages list

For example: We need to add the culture en-ES for a customer. It exists as a valid culture in .NET but is not available to select as a language in the CMS. (In our setup it is not an option to use the default en language code for English on the sp...
almost 2 years ago in Content Management / Multi-language 0

Add a Parent Campaign ID field and all the parent campaign ID as value under it

We need Parent Campaign ID to display as a field in the field settings so that they appear as filters in different modules in the platform and we want all of their IDs to display as the field value under the campaign ID field. Currently, we use a ...
over 1 year ago in Content Marketing / Settings + Configuration 0 Future consideration

Moving Content Between Plan & Library

Folders should be able to be created in a Campaign or Task, for asset organization. Folders should be able to be imported into Campaign or Task, as well as Collections.
about 2 years ago in Content Marketing / Plan 0 Future consideration

Step duration on sub-steps

We would like to be able to add step durations to sub-steps. The total of the durations for the sub-steps should equal the total for the main step.
over 1 year ago in Content Marketing / Settings + Configuration 0 Future consideration

Bounce/exit metrics in Optimizely Full Stack

Bounce and exit rate are key metrics for our business, as they often reach statistical significance and are crucial for us as an indication of experiment performance. At present, these metrics are only available in the Optimizely Web product and n...
over 2 years ago in Feature Experimentation / Other 1 Future consideration

Customize Wastebasket for MultiSite

We would want the possibility to filter items in Wastebasket by site, so editors across sites are not able to see content in Wastebasket which they do not have rights for.
about 1 year ago in Content Management / Multi-site 0

Possibility for a Task to be associated with multiple Campaigns

For organization and planning purposes, multiple teams create their own plans and views, often with multiple tasks being created and living under different campaigns, but for the same Marketing objective, for example, a new product Launch. The pos...
over 1 year ago in Content Management / Content Manager 0 Future consideration