Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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See when someone unsubscribed in recipient history

As an email marketer, I want to be able to see when someone unsubscribed in the recipient history log and which email it was. Bonus points if we can resubscribe them in recipient history. We have B2B clients accidentally unsub and the process to r...
almost 3 years ago in Campaign 0 Future consideration

Need the ability to add deployment notifications to more accounts than just the originating developer.

As a Web Development Lead, I need to be notified when releases are actioned by the team. Currently, only the initiating developer gets notifified.
almost 2 years ago in DXP Cloud Platform / Code deployment 0 Future consideration

Update the "Device" audience condition to either work with iPads or accurately reflect that iPads cannot be targeted using the "Device" audience condition.

Issue As an experiment engineer, I constantly need to explain that even though Optimizely offers an out-of-the-box solution to create audience conditions that would either include or exclude iPads in experiments, creating an audience condition usi...
about 1 year ago in Web Experimentation / Targeting 1 Future consideration

Color Code Tasks

I would like the ability to assign a color to a task, similar to campaigns. This would significantly help improve calendar views and help act as another filtering option.
about 1 year ago in Content Marketing / Tasks, Campaigns, and Events 1 Future consideration

Dark mode

This isn't an urgent feature request, but I get headaches from looking at light mode all the time and having a dark mode would be very useful.
about 1 year ago in Content Marketing / Miscellaneous 0 Future consideration

Sort Organization Customer Group in alphabetical order

In Commerce Manager the built in property field "Organization Customer Group" are not sorted. A suggestion is to have this sorted in alphabetic order as default or even better possible to inject and create custom behaviours.
5 months ago in Customized Commerce / Technical 3 Investigating

Tag assets at task level

Before sending assets to the library from a task, it would be great if you could tag them. At the moment there is an option to add fields/labels but not tags.
5 months ago in Content Marketing / Tasks, Campaigns, and Events 0

Option to Have Bulk Edits to Project Lists

We want to be able to bulk update list items. Deleting, Removing or Adding products primarily to multiple lists at once.
5 months ago in Configured Commerce / Marketing & Promotions 2 Investigating

Support setting userAttribute through Optimizely agent environment variable.

We have an enhancement request for https://github.com/optimizely/agent?tab=readme-ov-file#configuration-options. We want to be able to add a property or an environment variable so that we can add a key-value pair for the userAttribute mentioned in...
9 months ago in Feature Experimentation 0

Support Cloudflare Email Address Obfuscation feature as part of DXP

As a DXP customer I would like to prevent email harvesters from scraping my website looking for email addresses to spam. Cloudflare has an Email Address Obfuscation feature which provides a solution but it is not available to DXP customers. https:...
about 1 year ago in DXP Cloud Platform / Infrastructure mgmt. 0 Future consideration