Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Add Website User Variables to Order Confirmation Email

It would be great to have the following website user variable added as options for Order Confirmation Email. UserLastName UserFirstName UserName
over 1 year ago in Configured Commerce / Marketing & Promotions 5 Shipped

Being able to see variant description & specification as a child, of a parent SKU

This is a BIG concern for us. Right now product information only displays the parent SKU description and specifications-- which is not always 100% accurate. We have products grouped together in various parent/child relationships, some specificatio...
over 3 years ago in Configured Commerce / Catalog & Assets 3 Shipped

The Social Media Icons for SPIRE CMS need Updating - Twitter is now X

No description provided
11 months ago in Configured Commerce / CMS, Spire & Mobius 2 Shipped

MobileApp: Backorder messaging in the cart

In the MobileApp, we would like to add messages in the cart similar to the 2 messages displayed on the image below. Right now, on the desktop version, those messages are customization made on the cart page to notify the user that some items are on...
over 3 years ago in Commerce Mobile App 0 Shipped

Show order origination point (website/app) in admin console

In Insite Analytics you can see what orders originated from the mobile app, but in the admin console under cart history/order history this data is not available. It would be extremely helpful for reporting and troubleshooting to have this informat...
over 3 years ago in Configured Commerce / Misc. 1 Shipped

Being able to see color of variants selection

As a user, I would like to be able to choose my variant with a color picker to make my variant selection easier. With the actual dropdown menu, it's pretty hard to choose the variant that you want when you have more than 5 colors and when some see...
over 3 years ago in Configured Commerce / Catalog & Assets 0 Shipped

Add OrderSource and OrderDeviceType as an exportable field on Order History.

We would like to differentiate which orders in Order History (CustomerOrder table) were placed on the Mobile App and Web store. The fields of OrderSource and OrderDeviceType, which are in the CustomerOrder and OrderHistory tabes provide this infor...
6 months ago in Configured Commerce / Admin Console & Import/Export 3 Shipped

Commerce 14 Market Name does not accept hyphen

We’re hitting an issue with one of the built-in validation rule of Commerce 14 when creating a new market. As you can see in the screenshot below, Opti framework doesn’t allow hyphen to be entered while our customer Laerdal Medical requires the hy...
7 months ago in Customized Commerce 2 Shipped

Log the trigger actions for emails

In a partner solution provided the budget limit reach emails were triggered from random previous months and there was no way to trace how and when were they triggered. This has created a chaos for the client to answer back their customers.
over 1 year ago in Configured Commerce / Technical 2 Shipped

Need more information on failed emails

We need more information on failed emails or delays in the console. Currently, there is no reason for the failed emails which makes it difficult to solve for users not receiving their confirmations. Mailgun is specific with their errors, ie. will ...
almost 2 years ago in Configured Commerce / Technical 2 Shipped