We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.
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Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.
Being able to see variant description & specification as a child, of a parent SKU
This is a BIG concern for us. Right now product information only displays the parent SKU description and specifications-- which is not always 100% accurate.
We have products grouped together in various parent/child relationships, some specification will have different information per child, so only seeing information listed by the parent is not accurate and important details would be missing-- 1. example: shovels have different handles or they have the same handle but different scoops-- each of those variants will have important information that is needed to be shared with the customer as they pick what type of shovel they wnt to buy *** Because of this variant issue we removed the parent/child relationships because customers could not see the information they needed.
2. example: first aid kits-- each variant "10 person", 20 person", "50 person" contains different product details and specifications. If customers cannot see what information is included in those first aid kits, how can they make an accurate decision? All three options mentioned above have different products in the kits and one may buy a 20 person first aid kit vs a 10 person first aid kit because one includes scissors and the other one does not. Therefore the parent SKU can't mention they all have scissors in the kits-- that's not accurate.
3. Examples of different sizes per variant. A customer wants to make sure if they are picking out a vest, shoe, coveralls or anything with a size option that they are buying the correct size. Each size variant can mention M= size 8 or information like, "Item a size 8 but size up for a better fit", etc. If the parents SKU is the only information being displayed the accurate detailed information per variant SKU is not being shared.
Seeing specification and descriptions per SKU and not per parents allows us to accurately group the SKUs that need to be grouped together and displaying accurate information per SKU. Displaying the correct information confirms the customer is buying the correct item and leads to fewer returns.