Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Report for orphan pages

Orphan pages are webpages that are not linked to from any other pages on a website, which makes it difficult for users and search engine crawlers to find the page. Therefore they are likely not to be indexed by search engines either, as the crawle...
2 months ago in Content Management / Reporting 0

Provide Image Resolution.

Within the Library, please provide the Image Resolution (e.g., 300 PPI). The Image Information section already provides Image Dimensions (e.g., 1920 px by 1280 px) but to find higher quality images for Print we have to download the image to find t...
11 months ago in Content Marketing / DAM/Library 0

Make Customer Assignment for Lists Easier to Maintain

It would be nice if we had the ability to assign lists to all customers at one. Currently, I can only assign them to 30 at a time and it is time consuming. We would also like to see the ability to leverage rules to dynamically assign customers bas...
9 months ago in Configured Commerce / Marketing & Promotions 2 Gathering interest

ODP to expose Segments through GraphQL or other api

Currently we can only access Real-time Segments. We have requirements that go beyond 28 days and would like to personalise on normal segments.
6 months ago in Data Platform App 0 Future consideration

Improve user experience for editors when searching for Pages when multi-site

As an editor, when searching in the Pages gadget, results from all sites are shown. Add a label to indicate what site the result is from. It's possible multiple sites have the same named content. i.e. 'Blog' So it would be ideal to see:Blog [Sit...
over 1 year ago in Content Management / Multi-site 0 Future consideration

CMS 12 Admin UI request - sorting & searching Visitor Groups

In CMS 11, Visitor Groups were sorted alphabetically. Now with CMS 12, the list of Visitor Groups are all "mixed up" and it's hard to maintain when you have +100 of them. Please add sort and search to this part of the administration user interface...
over 1 year ago in Content Management / Content Manager 0 Future consideration

Import the keywords and description that come with purchased images to the DAM (exif metadata on the image file).

Our Designers have pointed out that they have more work to do to ensure that images are returned properly by Search when they import our Getty purchased images to Optimizely DAM. Another companies DAM that we use imports the image and its embedded...
over 1 year ago in Content Marketing / DAM/Library 0 Future consideration

Allow Deeper Nesting of Comments

The comment sections only allow for a single level of replies, which is causing confusion for our users. Say I leave a comment asking for review on a PDF. Someone else comments with their feedback, but I have a question about it. I can't reply dir...
almost 2 years ago in Content Marketing / Notifications / Tasks, Campaigns, and Events 0 Future consideration

Ability to select best bets content using language+region

We currently have our content created on a language+region basis (e.g. sv-se, fi-fi, de-de, es-mx, etc.) and we currently noticed that Optimizely won't let us select content for best bets section--button is greyed out. e.g. Attached an image tryin...
over 2 years ago in Content Management 1 Investigating

CMS 12 removed the fallback language in content area UI

In our solution, we have 31 different languages, and thus a lot of language fallbacks both for pages and blocks. In CMS 11, we could easily spot the blocks in a content area that were a fallback, it would be a slightly darker grey and also had the...
7 months ago in Content Management / Multi-language 0