Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Feedback from a POC customer on usability

Here is some feedback I got from someone who's running a POC of Feature Experimentation. Frustrating that Development environment is chosen by default when clicking a Flag. This person has made changes to the wrong environment many times before re...
12 months ago in Feature Experimentation / Project / Account Configuration / Settings 1 Planned

Allow Calculated Metrics

Customers would like to be able to build their own metrics by mixing Optimizely events already present in the platform. A key example is funnel metrics: Conversions of step 2 / Conversions of step 1 as opposed to conversions of step 1 / number of ...
about 2 years ago in Experimentation Analytics / Metrics Setup 2 Planned

Enhance efficiency of UserProfileService with decideAll()

When calling decideAll() with a User Profile Service (UPS), the method looks up the UPS for each flag. The request is that the SDKs be updated to default to just one lookup for all flags.This will prevent unnecessary resource consumption for custo...
about 1 month ago in Feature Experimentation / SDKs & Agent 0

Sort/Filter Comments in Proofing & Versioning

The ability to sort and filter comments by page in the proofing and versioning, rather than having comments listed chronologically would be great.
about 1 month ago in Content Marketing / Tasks, Campaigns, and Events 1 Future consideration

Ability to export active workflow steps into an excel

Would like the ability to export a workflow that is assigned to a task, will all steps, dates included, into an excel. We would like this to solve for leaders/users who are not actively in CMP but need a line of sight into key milestones, dates, a...
about 1 month ago in Content Management / Reporting 0

Automatic purging of CloudFlare CDN Cache when content are deleted in Episerver

In Episerver DXP we get a CDN from CloudFlare. Great! If an editor deletes a media file in edit mode, the file can still be cached for hours in the CDN. This could be bad if the content really NEEDS to be removed right away, and the editor is not ...
almost 4 years ago in DXP Cloud Platform / Infrastructure mgmt. 2 Future consideration

Dedicated email proofing so that subject line and inbox preview are displayed

We proof all of our marketing emails in the CMP. Currently, we have to take a screenshot of the subject line and email preview so that the team can review how it will appear in customer inboxes. It would be great to have a dedicated email proofing...
over 1 year ago in Content Marketing / Miscellaneous 1 Future consideration

Add ability to delete language versions for individual commerce content

As a developer, I want to develop code that will delete language versions for individual commerce content to minimize the amount of data stored in commerce. Once language data has been added for a commerce item (e.g. product) there is no way to re...
almost 2 years ago in Customized Commerce / Catalogs 2 Future consideration

Improve notify conditions for jobs

Currently options for selecting a condition to send email notification from a job are: Completion (job ran and could have completed successfully, with errors or warnings or job ran and failed Success Job ran successfully Failure ; Job ran and comp...
about 1 month ago in Configured Commerce / Integration / Technical 0

ODP - Support for Multiple Catalogs Not working as Advertised

The feature for multiple catalogs is not working as described in this document: https://docs.developers.optimizely.com/platform-optimizely/docs/commerce-connect-13-odp-multisite-support After adding the settings to our project, orders data is pull...
about 1 month ago in Data Platform App 0