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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 10 votes in total. Thank you for your feedback.

Status Future consideration
Categories Miscellaneous
Created by Guest
Created on Dec 5, 2022


Occasionally, we have a user delete something (an asset version, a whole task, etc.) that they shouldn't have. Luckily, your support team always seems to be able to get it back. But it would be valuable to have a trash can so that we don't waste time asking your team for help, especially when it was an object htat needed immediate action/attention.

It would be ok if it cleared itself every 30 days or so. We almost always notice right away when something important is gone.

  • Optimizely
    Brittany Hall
    Dec 9, 2022

    Got it! We'll keep this one in mind. Question for you - who would you expect should be able to retrieve objects? Would it be ok if it was just admins? Or is that a privelege you'd need to extend to all creators/different roles?

  • Guest
    Dec 9, 2022

    Totally support this! "Trashcan", Recycle Bin" or "Deleted Items".

    I do not know what the current retention period is for deleted items (by Optimizely), but I'd prefer items to be retrievable by customers for 90 days, 30 days is fine to though.