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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

Status Future consideration
Categories Miscellaneous
Created by Guest
Created on Dec 5, 2022


Occasionally, we have a user delete something (an asset version, a whole task, etc.) that they shouldn't have. Luckily, your support team always seems to be able to get it back. But it would be valuable to have a trash can so that we don't waste time asking your team for help, especially when it was an object htat needed immediate action/attention.

It would be ok if it cleared itself every 30 days or so. We almost always notice right away when something important is gone.

  • Guest
    Jul 12, 2023

    Another strong plead for this. We have folks who accidentally delete tasks that are actively being worked on, putting all work to a halt while we wait for support to recover it. Would be super helpful if admins could recover items without needing to involve support.

  • Optimizely
    Brittany Hall
    Dec 9, 2022

    Got it! We'll keep this one in mind. Question for you - who would you expect should be able to retrieve objects? Would it be ok if it was just admins? Or is that a privelege you'd need to extend to all creators/different roles?

    1 reply
  • Guest
    Dec 9, 2022

    Totally support this! "Trashcan", Recycle Bin" or "Deleted Items".

    I do not know what the current retention period is for deleted items (by Optimizely), but I'd prefer items to be retrievable by customers for 90 days, 30 days is fine to though.


Deleted folder

We would like to request the enhancement to have a deleted folder for the Media Library. We have run into several occassions where folders were accidentally deleted. Once was a major deletion and all product images were deleted. There needs to be ...
over 1 year ago in Content Marketing / Miscellaneous 0 Future consideration