Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Saved Credit Card feature for Square Iframe provider

Hi Team, Optimizely OOTB only supports Saved Credit Card feature only if IFrame provider is TokenEx. However for our client we have Square payment gateway and Square payment gateway doesn't work without Square IFrame provider. Due to above configu...
almost 2 years ago in Configured Commerce / Integration 2 Planned

Identify New Users in Insite Analytics

We have a desire to see how many new customers are ordering from our website on a weekly and monthly basis. My current timeframe is looking back to our go-live date - 10/09/19. Right now I am doing this very manually. Looking up what customers ord...
almost 4 years ago in Commerce Analytics 0 Planned

Customer Lists - Reporting

Tied into my other request it would be nice to have reporting on the list feature as well: How many customers are using listsItems most frequently put on listsTop items purchased from the listsAverage # of items on a list Also more complex reporti...
almost 4 years ago in Commerce Analytics 0 Gathering interest

Abandoned Cart Data

The ability to send abandoned cart emails is great, but I would also like to see the ROI. Open rate, click through rate, how many customers actually completed a purchase of one of those items....etc. Not sure if this is something that needs to be ...
almost 4 years ago in Commerce Analytics 0 Gathering interest

Move application log storage from InsiteCommerce database to a different log storage or dedicated logging application

For two reasons mainly- Application logs in the same database is causing performance issues.- It is hard to search something in log and it is too slow.
almost 4 years ago in Configured Commerce / Technical 0 Planned

Add impressions usage info to experiment result dashboard

As an 'experimenter' and Optimizely admin within my organisation, I'd like to have a clear snapshot of used impressions when checking a progress of my experiment. At the moment I can only see bucketed visitors which in the context of my industry (...
almost 2 years ago in Experimentation Analytics / Results Page 0 Investigating

Eyedropper tool

My wish is to have an eyedropper tool, like in Adobe CS, for picking up text or information. I publish academic articles that contain a large number of references, so the references list/block can be extensive. I add references to the body text fr...
almost 4 years ago in Content Management 0

Content Graph availability in a Saudi Private Cloud (eg. STC Private cloud)

As a Customer in Saudi I want to use Content Graph from a data centerer within the Kingdom
almost 2 years ago in Optimizely Graph 0

Hi Team, The project we are working on currently is an insurance project where we generate multiple quote and policy pdf documents from razor html templates. We are using the plugin wkhtmltopdf.org since 10 years were it was able cater all our needs for generating quote and policy documents. But after migrating to .NET6/CMS12 in the new Linux DXP there is a restriction to not run any exe related to the project, due to which we are facing the permission issues to the exe which triggers when we convert html to pdf. Can you please look into this and resolve ASAP.

No description provided
almost 2 years ago in DXP Cloud Platform / Code deployment 1 Already exists

Ability to add order notes in the cart detail page

It would be helpful if the Customer Agents could add additional notes at the cart level when they are building a customer's cart. This would need to be saved in the PO.
almost 4 years ago in Customized Commerce / Customer Services 1 Already exists