Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Showing 1766

Routing rule - Field change in WRQ

If a requester changes the request after submitting, routing rules are not applied/updated. To see if a WRQ has been changed, the only way is to go into the request and look at the history tab. Therefore, it would be great if routing rules can be ...
over 1 year ago in Content Marketing / Requests 0 Future consideration

Automate Site Restarts

Currently the only way to restart and environment is via the PaaS portal. It would be nice to be able to automate a restart as the last step of a deployment pipeline from for instance Azure Devops. Perhaps this feature could be added to the EpiClo...
almost 3 years ago in DXP Cloud Platform / Infrastructure mgmt. 0 Future consideration

Opti Analytics - Site Search Zero Search Results by customer

Currently, Opti Analytics has two options to access the zero search results performed by customers within site search: 1 - You can view ALL the zero search results and then Filter by Customer 2 - You can click on a particular term to view which cu...
over 1 year ago in Commerce Analytics 0

Basket value for Email Triggers

For email triggers, as well as having basket ID, we would like to have the basket value too, so that we can offer discounts to customers who have abandoned their baskets that are over a certain value.
over 1 year ago in Product Recommendations / Email Personalization 0

Cache Control Headers

We would like to be able to add cache control headers to images coming from the CMP DAM. Specifically, cache-control: public and adding a max age. This allows the browser to cache the images as well, helping to reduce trips to the server and impro...
over 1 year ago in Content Marketing / DAM/Library 0 Future consideration

variant children visibility difference between V1 and V2 of the products collection service

in V1 of the product collection service, style parent product visibility is taken into consideration when determining if a variant child product is visible or not, but V2 doesn't do that!we noticed this on the Order History Details page after turn...
over 1 year ago in Configured Commerce / Catalog & Assets 2 Investigating

Incorrect Link Status

We are reviewing our broken links and found that there were many links reported as broken but they appear to work fine without any issues. We also used Fiddler to ensure that the web codes are coming back as 200 and not the 403/404
almost 3 years ago in DXP Cloud Platform / Code deployment 0 Will not implement

Job log export functionality

When a job fails in the production cloud environment, it is difficult to review all the log information. The investigator has to click the eyeball to view the entire log statement. Then when they back out, the have to locate the next log in the li...
almost 3 years ago in Configured Commerce / Integration 0 Gathering interest

AB test naming - instead of selecting a date range, having the ability to name the test

Being able to give a name to an A/B test. Currently, it's only possible to select a date range in the AB tests tab (to search for previous test results).
over 4 years ago in Product Recommendations / Experimentation / Portal 1 Investigating

Image Component - Enhancement Request around wrapping/padding

We have had several client requesting the ability to wrap text around image, particularly Keller Supply that is looking to add some custom formatting around their About Us, history, and other content related pages. Currently OOTB, for any text wra...
over 1 year ago in Content Management / Content Manager 0 Future consideration