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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

Status Gathering interest
Created by Guest
Created on Jun 16, 2023

Promotion Engine - multiple requests


1. Multitiered promotion – instead of having to set up 3 promotions/promo codes to accomplish one thing – example. Spend x amount of dollars and get y percentage off, next tier… 2x amount of dollars to get 2y percentage off.
2. This ties in to #1… better results from promotions… not just take on multiple results but have an ‘if this, do that kind of ability - else if this, do the other thing’
3. Ability to choose free item from multiple choices in a promotion
4. Consolidate price/product code --- why have the rule be stipulated by the product code and the result by the price code. If you establish the rule by product code, you should also be able to establish the result by product code as well.
5. Better exclusion ability for setting up a promotion, half the time it doesn’t work or requires 10 extra steps
6. Ability to duplicate current and archived promotions
7. Ability to customize error message on promotions – like promo has expired or having multiple messages so that when you enter the code it tells you what else you need to do to meet it’s requirements

  • Optimizely
    Sara Winter
    Jun 23, 2023

    Thank you for submitting these requests. We have added these specific promotional requests to our backlog for future consideration and prioritization especially as we look towards enhancing our promotions in the future.