Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Create private subdomains for CDN images and pdf hosting

Optimizely is in the process of putting a CDN in place for all Spire Sites and Classic sites that have migrated to containers. CDNs are great to improve site speed, however, best practice would be to implement the CDN as a subdomain of the main si...
over 2 years ago in Configured Commerce / Catalog & Assets / Technical 0 Investigating

Ability to add any Task, Event or Campaign to a Milestone

We'd like to be able to add any Task (from any campaign), Event or an entire Campaign (this one may be a stretch, I know) to 1 unique Milestone so that we can link these multiple activities to a single traceable milestone. This would be beneficial...
over 1 year ago in Content Marketing / Plan 1 Investigating

Add logging to Content Delivery API

The response from a call to the API returns the following response {"error":{"code":"InternalServerError","message":"The server encountered an internal error or misconfiguration","target":null,"details":[]}} It would be nice if the error was logge...
almost 4 years ago in Content Management / APIs 0

Add support for multiple keyword search

A product's short description includes "31151112 18/4 Stranded Plenum Cable, 1000". Search results for "3115" correctly include this product. There are no search results returned for "3115 cab". This request is to add an Elasticsearch analyzer to ...
over 2 years ago in Search & Navigation 0

Workflow Fields - When applying workflow to existing tasks, choose which fields should be kept

Following field inheritance, Workflows will override existing Task fields if a Task was created with no Workflow applied. It would be nice if users got to choose which fields to remove, merge and replace.
over 1 year ago in Content Marketing / Settings + Configuration 1 Will not implement

Events in Campaigns

Right now you can only add one event to a campaign. Some events that we are running have a main event, but then also have ancillary events for support such as a happy hour or a dinner. We would like to create a separate event that pulls into the c...
over 1 year ago in Content Marketing 1 Already exists

Share Order (Order History) by email feature - Allow email in the "Email From" field to be set as email sender email instead of "From Address" set in Email List

As a website user, when I use the Share Order functionnality (Available in the Order History), i would like my email to be displayed as the Sender for the recipient to see who sends the order. Currently, the sender displayed is the sender configur...
over 1 year ago in Configured Commerce / Orders & Payment 1 Investigating

Increase help text visibility

As a Digital Marketing Manager, I've observed that CMS editors often neglect help texts. To enhance visibility and address this issue, I believe implementing an option to display these help texts immediately would significantly improve the situation.
over 1 year ago in Content Management / Editing 0

Copy link text button in link dialogue

I often link to other articles by writing the link text, selecting the text, copying the URL I want to link to, and then pasting the URL into the link dialogue. At this point, I have to add the link title, and most of the time I want to use part o...
about 4 years ago in Content Management / Editing 0

Notifications options are too complex for casual users

Users give up on configuring the complex notifications options, then ignore the too-frequent pings from the tool as they are notified at the same level for both critical and non-critical updates.
over 1 year ago in Content Marketing 1 Future consideration