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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Bring in AI Content Generator (text and image) into Wizard in Omnichannel

As a marketer at Optimizely, it would be easier for me to access all of the AI features when creating content in the omnichannel editor if the Wizard included the same text and image generation capabilities as the AI Content Generator.
about 1 month ago in Content Marketing / Structured Content 0 Will not implement

Cookie security issues

Currently we are facing of some cookie missing attributes scans. The cookies are coming from optimizely, and we cannot change them. EPiStartUrlKey and epiStateMakerThis is an issue, as we cannot fix this, and the security scans are yelling at us.B...
2 months ago in Web Experimentation / Security 0 Will not implement

Move completed tasks into different campaign

My organization uses campaigns separated by line of business at the top level and then filtering down to individual executions. Sometimes, a task is not correctly placed into the appropriate line of business campaign on creation. Once that task is...
4 months ago in Content Marketing / Tasks, Campaigns, and Events 1 Will not implement

Allow to add Content in a fixed workflow even when not assigned to the current step

Since the publishing process is not always linear and the assets in Content tab need to be updated also by users not assigned to the current step, it would be very helpful to enable to do so. At the moment, not assigned users see the "Add asset" o...
5 months ago in Content Marketing 1 Will not implement

Email Notifications should mention Campaign name along with Task names

A task such as "web build" can belong to several campaigns, would be better to have the campaign name along with it for clarity.
6 months ago in Content Marketing 1 Will not implement

Workflow Fields - When applying workflow to existing tasks, choose which fields should be kept

Following field inheritance, Workflows will override existing Task fields if a Task was created with no Workflow applied. It would be nice if users got to choose which fields to remove, merge and replace.
6 months ago in Content Marketing / Settings + Configuration 1 Will not implement

Comme

Be able to comment from the full screen view.
7 months ago in Content Marketing / Tasks, Campaigns, and Events 2 Will not implement

support SPM binaryTarget

See https://github.com/optimizely/swift-sdk/issues/478. Do you have any plan to support SPM binaryTarget? Like what https://github.com/airbnb/lottie-spm Lottie do or Facebook sdk https://github.com/facebook/facebook-ios-sdk/blob/main/Package.swift...
10 months ago in Feature Experimentation / APIs 1 Will not implement

Limit number of visitors for an experiment

Add the option to set up an absolute number of customers for an experiment or a variation. For example, an experiment supposed to be run only for the first 10000 visitors (instead of using the percentage).
11 months ago in Feature Experimentation / APIs 1 Will not implement

Disable plugin from back-end (Admin mode)

Sometimes, there are some problems with third-party, it can lead to customers not being able to edit/publish content or cause the site to crash. If the problem occurs on production environment, it will take a long time to uninstall the third-party...
over 1 year ago in Content Management / Content Manager 0 Will not implement