Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Showing 1790

Add concept of a primary identifier in addition to last seen identifier

I as user would like to be able to control what identifier value is considered as the primary one, so that we can be sure that customer is always contacted with the email that they have selected. I want to be able to set this manually via UI or AP...
about 1 hour ago in Data Platform App 0

Add possibility to report on how many identifiers of a given type are linked to a single profile

As a user I would like to be able to see a report where I can find how many identifiers of a given type are linked to the customer profile, so that I can monitor that there are no unexpected profiles where stitching has happened and I'm able to un...
about 2 hours ago in Data Platform App 0

Add an event when profile stitching is happening

Currently it is not possible to see when profile stitching has happened. This makes it almost impossible to investigate how incorrect stitching has happened as you can only see the end result. Having an event when profiles are stitched together wo...
about 2 hours ago in Data Platform App 0

Show if the identifier is high or low confidence in the UI

Currently it is not possible to see in the UI if the confidence level of the identifier is low or high. Would be helpful to be able to check it from UI. Especially when coming into the product after the initial implementation, being able to double...
about 2 hours ago in Data Platform App 0

If your project has Commerce Catalog then Catalog items should sort properly

Users have to create project with catalog items and make changes to a few catalog items and then sort by status in order for the sorting to appear correctly. Why would there be an option for adding commerce content to projects in the first place i...
about 16 hours ago in Customized Commerce 0

Make "Rule in Rule" feature available for out-of-the-box version

For Shipping & Fulfillment - Carriers - Shipping Services - Rule, when Products are excluded from Categories As it stands, if a customer orders products from both categories excluded from a shipping logic and categories included in a shipping ...
about 23 hours ago in Configured Commerce / Shipping & Fulfillment 0

Execute Manually run Scheduled Jobs on the Scheduled Job Server

When a scheduled job is executed on a schedule it is executed on the special Scheduler server instance. When a scheduled job is executed by running it Manually it appears it executes on one of the front end servers. This feedback request is to sug...
2 days ago in DXP Cloud Platform / Traffic management 0

MetaClass - UIReadonly feature

Currently it is possible to set MetaClass (e.g. CustomerContact) field to ReadOnly. After this the field is greyed out in Commerce Manager and it is not possible to update its value. Unfortunately it also works on changes done from code, not only ...
18 days ago in Customized Commerce / Customer Services 0

Allow for mapping to custom objects in Salesforce Marketing Automation connector

As a Salesforce user, I want to be able to map form fields to custom objects other than the five out-of-the-box provided with the Salesforce Marketing Automation connector.
17 days ago in Integrations 0

Extend character limit on Tasks

Please extend the character count limitation on Tasks from 80 to 100 characters. For content migration work, we are using URLs for Task Names and a 100-count limit would enable the full URL to be seen for most webpages, whereas 80 is too short.
4 days ago in Content Marketing / Tasks, Campaigns, and Events 0