Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Showing 1681 of 1681

Ability to respond with reactions e.g. thumbs up in comments

My team is very used to being able to give a thumbs up in response to a request or question. We'd love to see reactions as options for replying in comments.
10 months ago in Content Marketing / Tasks, Campaigns, and Events 0

Preview for Documents

Similar to how images can be previewed, there should be a viewer for documents as well. When viewing documents assigned to a product, it would be great to be able to click on the document and have a preview displayed or have it open within a new t...
over 1 year ago in PIM 2 Gathering interest

Slack integration expanded to feature flags

Add additional functionality to include feature flags in the Slack integration so that when a flag is changed a notification is made to a Slack channel
over 1 year ago in Integrations 0

Ability to integrate multiple Google ads accounts into one Optimizely project

Many of our customers have multiple Google Ads accounts, and they often express the need to integrate these accounts with their Optimizely projects. Currently, our system only allows one Google Ads account to be integrated with one project. That w...
10 months ago in Web Experimentation / Integrations 0 Future consideration

Templated Metrics - No more manually adding same metrics each test

We use the same metrics in every test. (with a handful of unique ones) It takes my team 10 min every test creation to search through the 75+ metrics/events/pages to select the 10 we always use. It would be nice to select the default option and hav...
over 1 year ago in Experimentation Analytics / Other 2 Planned

Support portal "Submit a request" form suggestion: add Sandbox2/Preview environment to CC Environment dropdown

The title pretty much says it all. This is in reference to this "Submit a request" form. The following form appears when you select "Configured Commerce (B2B)" for the Product drop down. (Pictured) Lately I've had a number of support request for w...
11 months ago in Configured Commerce / Technical 1

Filter/Sort by Number of Days Overdue

I am wondering if it is possible to apply an advanced filter to the "End/Due Date" of a task that enables the user to filter by the number of days overdue. For example, if a list upload is overdue an email cannot be sent on the planned email send ...
over 1 year ago in Content Marketing / Plan 0 Future consideration

Replace "delete" with "archive" for an experiment in REST API doc

I'd like to suggest replacing "delete" with "archive" on that page as this request doesn't delete experiment, just archives it and it's confusing for the customers. https://docs.developers.optimizely.com/experimentation/v3.1.0-full-stack/reference...
over 1 year ago in Web Experimentation / APIs 0 Investigating

Rearrange abandon cart touchpoints

I should be able to rearrange my abandon cart touchpoints without having to delete or pause touchpoints or start an entirely new campaign. I have an MMS touchpoint i want to move from the last position to the second touchpoint and i cant do it.
11 months ago in Data Platform App 0

Allow to add Content in a fixed workflow even when not assigned to the current step

Since the publishing process is not always linear and the assets in Content tab need to be updated also by users not assigned to the current step, it would be very helpful to enable to do so. At the moment, not assigned users see the "Add asset" o...
11 months ago in Content Marketing 1 Will not implement