Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Showing 1810

Warn of visitor group usage before deletion

Please add a warning before the deltion of a visitor group so that our content managers don't delete a group that is in use. Actually, the UI should show a overview of where each vistor group is used.
over 1 year ago in Content Management / Personalization 0 Future consideration

enable optimizely node sdk to work behind proxy

If sdk is meant to be initialised in air tight environment and you are meant to use proxy for security and audit reasons, then its impossible to do so with createInstance method from neither react nor node SDKs. Datafile wont be fetched, App will ...
over 1 year ago in Feature Experimentation / SDKs & Agent 0 Future consideration

Access to Mailgun for Optimizely Configured Commerce Customers

Optimizely is using Mailgun as email service to send outbound emails from Opti Configured Commerce. We see that user activation emails are not always reaching customers and we would like to see more detail on what happened with mails sent out from...
about 1 year ago in Configured Commerce / Technical 1

Download assets from archived tasks

We'd like to be able to still download assets (attachments and content) from tasks that have been archived without having to un-archive them and re-archive them.
5 months ago in Content Marketing / Tasks, Campaigns, and Events 0

Access Rights: "Inherit settings from parent item" checkbox value should also be applied to subitems

Product: CMS. Can be replicated in any plain vanilla Alloy site out-of-the-box. Version: All, as far as I know this feature has remained unchanged for decades. Issue description: In the Admin > Access Rights screen, we can set access levels for...
5 months ago in Content Management / Roles and Security 0

k-NN functionality in Find

We're interested in saving "Open AI generated vectors" within Optimizely FIND for use in our site search functionality. We aim to employ cosine similarity between the result vectors and the query vectors when retrieving results from FIND. We're ut...
about 1 year ago in Search & Navigation 1 Investigating

Include drop-down choices in Content Definitions API

When setting up a Drop-down list property on a ContentType, the drop-down choices aren't included in the content definition when queried via the Content Definitions API. In the attached screenshot you can see that I've defined 3 options for my dro...
10 months ago in Content Management / APIs 0

iFrame and Punchout integration

Our punchout customers are requiring us to keep our punchout catalog in a frame within their procurements systems. We have been told that Optimizely does not support this functionality as it causes conflict with their authentication API. We ask th...
over 2 years ago in Configured Commerce / Integration 0

Allow to edit tooltip text for Add button in lists

Currently there is no way to edit tooltip for Add button. This sometimes confuses Content Editors who don't know what Add button refers to. For example lets have int list field: public virtual IList<int> ExampleList { get; set; } The Add but...
5 months ago in Content Management / Editing 0

See when someone unsubscribed in recipient history

As an email marketer, I want to be able to see when someone unsubscribed in the recipient history log and which email it was. Bonus points if we can resubscribe them in recipient history. We have B2B clients accidentally unsub and the process to r...
about 3 years ago in Campaign 0 Future consideration