Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Showing 1857

Edit Request Due Date After Acceptance

Work request due dates should be editable throughout the process. We allow stakeholders to set due dates on certain requests but regularly have those due dates moved once work is in progress - currently, even if the corresponding task has been upd...
over 2 years ago in Content Marketing / Requests 0 Future consideration

Ability to Touch Email Template Code

Our emails do not rendering properly when users have Dark Mode enabled on their devices. We’re seeing this on Outlook desktop, Outlook web, and the Gmail app. See example of what dark mode users see. We'd like to be able to implement code directly...
about 1 year ago in Campaign 1 Will not implement

Improve notify conditions for jobs

Currently options for selecting a condition to send email notification from a job are: Completion (job ran and could have completed successfully, with errors or warnings or job ran and failed Success Job ran successfully Failure ; Job ran and comp...
4 months ago in Configured Commerce / Integration / Technical 0

ODP - Support for Multiple Catalogs Not working as Advertised

The feature for multiple catalogs is not working as described in this document: https://docs.developers.optimizely.com/platform-optimizely/docs/commerce-connect-13-odp-multisite-support After adding the settings to our project, orders data is pull...
4 months ago in Data Platform App 0

Notification when adding a task in a Campaign

When adding a task in a campaign users often forget to add a start/end date to the task. It is more obvious when adding a stand alone task then from inside a campaign. Wanted: some kind of pop-up alerting not to forget to also add start/end date +...
8 months ago in Content Marketing / Notifications 1

Productize the Question/Answering widget in CMS Edit UI

As a customer, I would like to have the question/answering widget available in SaaS CMS and CMS PaaS, So I can ask questions about my content in an easy way.
about 1 year ago in Content Management / Content Manager 0

Training site - a light site that will leave Foundation six feet under

We desperately need a new light site with all our bells and whistles that is fun and energetic. To give training on, to demo for SAs and to enable and empower our partners. Something that will leave Foundation six feet under. Not full of superfluo...
over 1 year ago in Data Platform App 2 Already exists

Debugger for events not triggering

Make it easier to understand if an event would not trigger in an experiment, for example by Implementing a debugger tool when editing a variation, showing if specific elements/events that are supposed to be tracked for the experiment, would not tr...
8 months ago in Web Experimentation / QA 0

New cache architecture for the platform

Currently there exists a large number of different caches used in CMS and all its addons, Optimizely codebase primarily uses ISynchronizedObjectInstanceCache (implemented by RemoteCacheSynchronization) but there are a lot of other caching mechanis...
4 months ago in Content Management / Technical 0

Forms should be able to show blocks on-page after a form submission

When configuring a Form in the CMS, the "Display message after form submission" rich text area allows blocks and other content items to be added. However when a Frontend user has submitted the form, the blocks will not render in the rich text area...
almost 2 years ago in Content Management / Forms 0 Future consideration