Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Ability to disable actions

In some projects, the Customer Service do not have to use some features. For example, in our case, we do not use the Subscription feature. However, it is easy to click on the Convert to Subscription by mistake, creating a Subscription inadvertentl...
over 3 years ago in Customized Commerce / Customer Services 1 Planned

Capture AVS response from PayFlowPro payment gateway

We would like to capture AVS response from PayFlowPro payment gateway to prevent fraud orders. Here is an example of the API response RESULT=0&PNREF=EFHP0D426A53&RESPMSG=APPROVED&AUTHCODE=25TEST& AVSADDR=Y &A VSZIP=N & CVV2...
4 months ago in Integrations 0

Cart History Status Option for PunchOut

When the status is "PunchOutOrderRequest", the only option is to "Resubmit to ERP". However, if the orders we called in/manually submitted to the ERP, I can attached the ERP Number to the "ERP Order Number" input but can't update the status. There...
4 months ago in Configured Commerce / Orders & Payment 1 Investigating

Full Stack Experiment Scheduler

What is the problem you’re trying to solve with this request?Rather than providing a solution, please try to describe the problem in as much detail as possible. Calendar Experiment scheduling - on and off Repeatability Weekly, Monthly, Yearly, Cus...
about 3 years ago in Feature Experimentation / Feature Flagging Workflows 4 Already exists

Provide a better editor for "custom javascript conditions" for the audience builder.

Hi! As an Optimizely editor, I would like to have a better developer experience when using the "custom javascript condition" when building an audience. Not only is the editor showing plain text while it could be an editor such as is presented when...
over 2 years ago in Web Experimentation / Developer Experience 4 Future consideration

Load Balancing CMS/Commerce On Premise in new .NET Core preview

In order to easily migrate to .NET Core, our existing application uses Load Balancing of Commerce/CMS applications. So far I've heard it will only be supported in Cloud environment. As a feature request, we'd like to be able to use it also On Prem...
over 3 years ago in Customized Commerce 0 Gathering interest

Recaptcha Form element is not working in China

We want to add one form element Recaptcha in our EPI form, it is not working for China because Google service is blocked in China and we will face the JavaScript issue. Is it possible to make the reCaptcha support globally? below blog will be more...
over 3 years ago in Content Management / Forms 1

Two-Factor Authentication (2FA)

As a CTO I would like to have support for two factor authentication during login to the admin interface to increase security for a business critical system.
about 2 years ago in Customized Commerce / Roles and Security 1 Planned

CMS 12 dark mode

My customer, Animal Friends, made a suggestion that a dark mode option would be beneficial for users of Optimizely CMS.
over 1 year ago in Content Management / Technical 1

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over 1 year ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration