Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Create private subdomains for CDN images and pdf hosting

Optimizely is in the process of putting a CDN in place for all Spire Sites and Classic sites that have migrated to containers. CDNs are great to improve site speed, however, best practice would be to implement the CDN as a subdomain of the main si...
almost 3 years ago in Configured Commerce / Catalog & Assets / Technical 0 Investigating

Password expiration settings

Right now, in the admin console there isn't the possibility to set password expiration rules. For example, password should expire every 30 hours/days/weeks and the new password shouldn't be like any previous one. It would be great if these setting...
almost 3 years ago in Configured Commerce / Users, Permissions & Security 2 Investigating

Allow Block /admin with impersonation

We would like to be able to block /admin on the primary domains, for security purposes as that's most likely to get scanned/brute forced. However, /admin/account/canimpersonateuser needs to be able to work to impersonate. Please adjust the blocks ...
about 3 years ago in Configured Commerce / Admin Console & Import/Export 0 Investigating

Split Customer on Punchout Customer Data Mapping into 2 fields (BT & ST)

Our shared client would be interested in seeing the Customer field on the Punchout Customer Data Mapping split/separated into two fields, one for the Bill To and one for the Ship To. Once the user selects the Bill To, the Ship To options become av...
21 days ago in Configured Commerce / Admin Console & Import/Export 1 Investigating

Add the ability to grant impersonate permissions to custom roles

I want to be able to create a custom role for the admin console users that while given limited permissions through the Application Dictionnary would also be granted the ability to impersonate website users.Currently, the impersonate feature is lim...
29 days ago in Configured Commerce / Users, Permissions & Security 1 Investigating

Allow the possibility to manage multiple category trees by customer

n a large project with many different customers, not all of them are expected to use the same categories with the same names. We would like to have the possibility to assign categories to specific customers. This will result in a menu and categori...
3 months ago in Configured Commerce / Catalog & Assets 1 Investigating

Page count limit within Admin Console - Assign Customers

Allow selecting more than 30 customers at a time. Currently modifying a user with access to almost 800 customers and having to go page through page to modify as it has a 30 quantity limit
4 months ago in Configured Commerce / Admin Console & Import/Export 1 Investigating

Running Total Inventory Report

Using the real-time inventory option and would like an option to generate a running total report for a product over a specified time frame.
4 months ago in Configured Commerce / Admin Console & Import/Export 1 Investigating

Pending Orders - Popup message to not remove an approver or change the Buyer role if there is an order pending

Pending Orders - Popup message to not remove an approver or change the Buyer role if there is an order pending. The order is stuck in limbo when this happens.
5 months ago in Configured Commerce / Orders & Payment 1 Investigating

Request for Enhanced Web User Activation Link Resend Functionality

We would like to request an enhancement to the admin console for web user activation links. Specifically, we would like the ability to either: Resend Activation Links from List View: Enable the option to resend activation links directly from the l...
5 months ago in Configured Commerce / Admin Console & Import/Export 1 Investigating