Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Status Investigating
Product Configured Commerce
Categories Orders & Payment
Created by Guest
Created on Sep 26, 2023

RELATED FEEDBACK

Make product image visible in order history even if product is no longer in catalog

In order history product images are not shown if the product is not in the catalog for a customer.

The expected behavior is that for any order in order history the product images should be shown on the order lines as long as the product exists in the Products table and has image(s) attached. Even if the product has been de-activated or restriction group or price is missing or expired. It is not a good customer experience if order history is showing the dummy image. This is confirmed to be an OOTB problem by our implementation partner Valtech.

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  • Optimizely
    Sara Winter
    Reply
    |     Oct 10, 2023

    Thank you for submitting this request! Our team is currently reviewing if and how we may implement this feature, particularly with consideration of our wide client base. We will update this ticket once we have completed this investigation.