Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Showing 1856

Full Stack tests show as an ID number instead of Experiment Name.

Expected Experience Full stack tests should be reported using Flag Names and not flag id numbers on https://app.optimizely.com/v2/accountsettings/account/usage . Makes review difficult. Actual Experience (please describe what you see): For the acc...
over 2 years ago in Feature Experimentation / Project / Account Configuration / Settings 1 Future consideration

Add to Library Before Task is Complete

We often have "post-production" steps that we want to include on our workflow AFTER the created asset is going to be made available to end-users via the Library. These are steps like social promotion, checking on analytics, etc.
over 1 year ago in Content Marketing / DAM/Library / Tasks, Campaigns, and Events 0 Future consideration

GraphQL api

We're looking at integrating some data from CMP into other systems (like our optimizely.com CMS instance and PowerBI) and if we need to pull that information now, the "campaign" object in the API is pretty rigid (I can't ask for fields for instanc...
almost 2 years ago in Content Marketing / Settings + Configuration 0 Future consideration

Increase timeout and/or fix remember me

When logging into home.optimizely.com using Opti ID, it times out very quickly. It's not long enough to do/monitor anything. Please increase the timeout. Additionally, the "remember me" doesn't seem to work, I still get logged out in like 20 minut...
3 months ago in Opti ID 0

Filter results by event tags

We often run into this: When evaluating experiments we need to segment users / events that occured under certain conditions. User attributes don't suffice as often the tags we are looking for change during a session. So we would like to be able to...
over 3 years ago in Experimentation Analytics 0 Planned

Plan views shared with me

We need to see who shared a plan view, also be able to delete a shared view from my list. In theory this list could grow to an extremity long list that I can't edit and with views that is not applicable/needed for me. As a minimum requirement at l...
9 months ago in Content Marketing / Plan 4

Ability to Edit Campaign After Task is Complete

When tasks are complete you can't go back to update the campaign without undoing the final step of the task, updating the campaign title(s), and then re-completing the task. By undoing a task, the date of completion is now inaccurate. We measure c...
over 1 year ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Salesforce CRM <> ODP Integration

Send data from Salesforce CRM to ODPSend segmented customer data from odp to SFDC
about 2 years ago in Integrations 0 Planned

CMP - Tasks - adding Task Template clears the hosting campaign

Hi Team, thank you for enabling to choose a Task Template also for the existing Tasks - great to see to are further refining and evolving this super helpful feature. Here we have observed a bit unexpected behaviour when choosing a Task Template in...
3 months ago in Content Marketing / Tasks, Campaigns, and Events 0

Impersonate Option from Additional Locations

Allow the ability to impersonate a customer from where you see their email. For example from the order history screen where you see created by. Allow quick impersonation from anywhere a user is listed.
3 months ago in Configured Commerce / Admin Console & Import/Export 1 Gathering interest