Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Stored card orders or subscription orders are not supported in cloud applications without user interaction

This is reference to #1535075. We are looking for the solution: It is regarding the issue we are currently facing on the Customer project, where recurring or subscription orders (credit card payments) are failing. According to the response provide...
2 months ago in Configured Commerce / Orders & Payment 0

Results pulled via API are frequently multiple days stale.

This leads to us having to make multiple request per experiment in order to get up-to-date data. Various ideas to resolve: Allow users to prime a test's results Call a webhook when results are ready Optimize performance of the results query
over 1 year ago in Experimentation Analytics / APIs 0 Investigating

Folder System for Optimizations

As an experimenter I would like the ability to sort my experiments and personalization campaigns into folders based on my own criteria. For my use I would have folders based on the area of the site we are testing (ie. homepage, category page, prod...
4 months ago in Web Experimentation / Other 0

Language Manager errors translating for Blocks with Block List properties

I have a block which uses IList<Block> style properties for managing collections of data against the parent block rather than forcing the Content Editor to have to navigate between parent and children in the editor interface. My solution has...
about 1 year ago in Content Management / Editing 1

Device sizes out of date

It would be great to see updated device sizes in the visual editor especially for mobile as these are too small for screen sizes people use today. I'm not a developer so I rely on the screen size builder to verify changes but when I look at my iPh...
2 months ago in Web Experimentation / Experiment Authoring 0

Provide Excel download on Reports

In the section "Reports", it would be very helpful if I am able to download the created report as Excel file. That way, I can sort the information, do better filtration, get a better overview on certain topics and I am able to forward this informa...
2 months ago in Content Management / Reporting 0

Include "Canceled" as a progress level for a task

We have some tasks that are started but then not needed anymore and we'd like to keep a record of those tasks. We'd like a "Canceled" designation for a Task. Right now we only have "In Progress" or "Complete"
over 1 year ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Alert when a product reaches or falls below minimum inventory threshold (VMI)

When using VMI, it would be helpful to have an alert email sent out when a product hits or falls below the defined minimum inventory value. The email could also include a summary of products that are at or below minimum. This would help with effic...
6 months ago in Configured Commerce / Catalog & Assets 1 Gathering interest

Add External URL as Asset to DAM

We'd like to be able to take the external URL content that we work on in Tasks and add it to the library to then be used in our sales portals. For example, sometimes I want to include a website that we have a partnership with but don't build ourse...
almost 2 years ago in Content Marketing / DAM/Library 0 Future consideration

One-click cleanup for obsolete Audiences/Events/Experiments

The GUI tends to get cluttered (at the same time blowing up the datafile). It would be great to have an option to automatically archive elements that are beyond a certain threshhold - such as experiments that are stopped for +6 months, Audiences/a...
10 months ago in Feature Experimentation / Project / Account Configuration / Settings 2 Future consideration