Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Showing 1853

Customer Lists - Reporting

Tied into my other request it would be nice to have reporting on the list feature as well: How many customers are using listsItems most frequently put on listsTop items purchased from the listsAverage # of items on a list Also more complex reporti...
almost 4 years ago in Commerce Analytics 0 Gathering interest

Abandoned Cart Data

The ability to send abandoned cart emails is great, but I would also like to see the ROI. Open rate, click through rate, how many customers actually completed a purchase of one of those items....etc. Not sure if this is something that needs to be ...
almost 4 years ago in Commerce Analytics 0 Gathering interest

Web Server Resource Warning Alerts

Recently we had an issue with our Optimizely-hosted website where too much memory was being consumed by a rogue process. We were informed that the only alert service available to customers was an alert for high CPU usage. It would be nice to see o...
almost 2 years ago in Commerce Analytics 0

Pro-active alerts for Azure Infrastucture Upgrades

Can we please request for MS/Azure to provide us with prior/advanced notice when upgrades will be taking pace and that these alerts are sent on to customers. If so, they should have different wording, and a different look and feel to our existing ...
almost 2 years ago in DXP Cloud Platform / Health reporting 1 Future consideration

Move application log storage from InsiteCommerce database to a different log storage or dedicated logging application

For two reasons mainly- Application logs in the same database is causing performance issues.- It is hard to search something in log and it is too slow.
almost 4 years ago in Configured Commerce / Technical 0 Planned

Results Page results statistically significant even when segmenting results

Currently, when segmenting the results in the Results Page UI, for Web or Full Stack, a pop-up explains that segmented results should not be used for decisions but only for data exploration. As explained in the documentation, statistical significa...
almost 2 years ago in Experimentation Analytics 0 Future consideration

Requisition and order requests feature needed on the app

Would like the requisition and order requests feature that is on desktop v. to also be available on the app. For some of our customers they're not at a desktop often and would like the option to approve orders while they are on the go. Piggybackin...
almost 2 years ago in Commerce Mobile App 1 Planned

Eyedropper tool

My wish is to have an eyedropper tool, like in Adobe CS, for picking up text or information. I publish academic articles that contain a large number of references, so the references list/block can be extensive. I add references to the body text fr...
almost 4 years ago in Content Management 0

Ability to add order notes in the cart detail page

It would be helpful if the Customer Agents could add additional notes at the cart level when they are building a customer's cart. This would need to be saved in the PO.
almost 4 years ago in Customized Commerce / Customer Services 1 Already exists

Need a separate mobile web banner that replaces the responsive when it hits mobile

We need a mobile web banner that is not just the responsive banner we currently have. The responsive banner limits us to what we can do on the mobile website for promotions. If we had a specific mobile banner then when we update the regular one we...
about 2 years ago in Content Management 0 Future consideration