Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Showing 1822

Opti Analytics Self Service

When you look at self-service events in Opti Analytics it would be nice to see which list name the customer added to their cart, as well as specific SKU’s. It is so high level it isn’t really helpful.
almost 2 years ago in Commerce Analytics 0

For Scheduled jobs it should be possible to set specific time, not 30 min intervals

With CMS 12 the possibility to set specific time for the Next scheduled date (UTC) is removed and the editors have to choose from 30 minutes intervals. The editors should have the possibility to set their own time.
almost 2 years ago in Content Management / Technical 0

Budget Management Updating

Several of our customers have a minimum spend that they are contractually obligated to meet each month. Budget Management should allow alerting of the Administrator if the buyer is not on track to meet the monthly spend. The buyers at many of our ...
almost 2 years ago in Customized Commerce / Customer Services 1 Gathering interest

Overlapping page name wrapping on Convert Page tool

Issue If you have long page names then the Page Selector on the Convert Page tool can show these as overlaid on the next item in the list. This is more pronounced if the item is nested further into the content tree. e.g. a third level item called ...
almost 2 years ago in Content Management / Content Manager 0

Unhide parts at the customer level

It is very easy to universally hide products in Opti Commerce. To unhide products for specific customers is painfully slow. I have over 160,000 parts. 50,000 of which are only for specific customers. Unhiding these parts is going to take me forever.
almost 2 years ago in Customized Commerce / Technical 0 Gathering interest

Edit/hide Epi default help text

In the Page information area in Epi UI/EditorGUI (in the grey area at the top of any page template), you find information about the current page, including help text for the attributes. The helptext for 'Display in navigation' says, e.g.: 'Select ...
over 3 years ago in Content Management / Content Manager 1

Order line minimums; Order minimums

Some of our customers are required to meet a dollar minimum per line and per order. This is common in our industry. Some of our competitors have a $15/line min and a $100/order min. In the case where only 1 line is purchased, the order min takes p...
almost 2 years ago in Customized Commerce / Technical 0 Gathering interest

Support for multiple location ids in Square payment gateway.

Hi Team, Square payment gateway has provision to provide support for multiple location under its profile. However, Optimizely is not sending location id into request body of CreatePayment Square payment API due to which when amount is captured it ...
almost 2 years ago in Configured Commerce / Orders & Payment 0 Investigating

Fallback and replacement language for blocks

Language handling in Optimizely is one of our usp's. When setting fallback and replacement language for pages we use the Tool - Language Settings. For blocks it's not possible to set fallback and replacement languages except for one and one block ...
almost 2 years ago in Content Management / Multi-language 1

Show asset when searching in tree

I think it would be very useful that when searching using an asset number if there was an option you could click to show where the asset sits in the tree structure of the site.
over 3 years ago in Search & Navigation 0