Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Support for multiple location ids in Square payment gateway.

Hi Team, Square payment gateway has provision to provide support for multiple location under its profile. However, Optimizely is not sending location id into request body of CreatePayment Square payment API due to which when amount is captured it ...
almost 2 years ago in Configured Commerce / Orders & Payment 0 Investigating

Edit/hide Epi default help text

In the Page information area in Epi UI/EditorGUI (in the grey area at the top of any page template), you find information about the current page, including help text for the attributes. The helptext for 'Display in navigation' says, e.g.: 'Select ...
over 3 years ago in Content Management / Content Manager 1

Fallback and replacement language for blocks

Language handling in Optimizely is one of our usp's. When setting fallback and replacement language for pages we use the Tool - Language Settings. For blocks it's not possible to set fallback and replacement languages except for one and one block ...
almost 2 years ago in Content Management / Multi-language 1

Show asset when searching in tree

I think it would be very useful that when searching using an asset number if there was an option you could click to show where the asset sits in the tree structure of the site.
over 3 years ago in Search & Navigation 0

Bulk upload of attribute values

There is not a straightforward means of bulk updating product data. My expectation would be to download all the products and attributes in a category and then be able to perform a bulk update. I'd love to just be able to download my entire product...
almost 2 years ago in PIM 2 Already exists

Spire > Extend placeOrder method with properties argument

In the checkout we have an extra dropdown in place. The selected value of this dropdown needs to be send back the backend. Right now the fields in the placeOrder method are fixed. I would like to have a extra (custom)properties dictionary as part ...
almost 2 years ago in Configured Commerce / Orders & Payment 0 Investigating

Reindex tblSoftLink when property is deleted from code

The case is, if you are removing properties from the model and the properties have values, they will not be deleted from epi. So then projects have a pluign to delete these properties since we do not want them to be shown for the editors (at least...
almost 2 years ago in Content Management / Technical 0

RFQ's based on product data

Currently, RFQ's are set up at the product level. It is either on or off. I would like the ability to require RFQ's based on certain characteristics. As an example, I may not have pricing set up for a specific product/customer relationship. Perhap...
almost 2 years ago in Customized Commerce / Technical 1 Gathering interest

Web Server Resource Warning Alerts

Recently we had an issue with our Optimizely-hosted website where too much memory was being consumed by a rogue process. We were informed that the only alert service available to customers was an alert for high CPU usage. It would be nice to see o...
almost 2 years ago in Commerce Analytics 0

Pro-active alerts for Azure Infrastucture Upgrades

Can we please request for MS/Azure to provide us with prior/advanced notice when upgrades will be taking pace and that these alerts are sent on to customers. If so, they should have different wording, and a different look and feel to our existing ...
almost 2 years ago in DXP Cloud Platform / Health reporting 1 Future consideration