Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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A view where workflow steps (within a task, within a subcampaign) show in the parent campaign

When creating a campaign, I need to create subcampaigns to organize like tasks, then each task has workflow steps. I need to be able to see all subcampaigns, tasks, and workflow steps on one view without having to click into each task.
over 1 year ago in Content Marketing 1 Investigating

Expose Notifications to allow handler/pipeline override

Getting notifications via email can be a bit overwhelming at times. We would like to be able to plug custom connectors to be able to receive notifications via other communication systems when a job fails or if we start a job to get a notification ...
over 1 year ago in Integrations 0

Move files from Content tab to Attachments tab

It would be great if there was a feature/capability to quickly MOVE a file in the Content tab over to the Attachments tab. Currently, i have to download a file(s) from Content tab, then re-upload it to Attachments tab. There are times when i want ...
over 1 year ago in Content Management / Content Manager 0

Better proofing interface

Need distinct buttons that allow actions to be taken on a proof, beyond markup (e.g., approved, approved with changes, share, etc.)
over 1 year ago in Content Marketing / Miscellaneous 0 Future consideration

Request submission automation

Allow requests to be submitted and advanced without mutliple "acceptance" actions, i.e., automate this part of the submission while retaining the form details, and assign a workflow to the intake directly.
over 1 year ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

CyberSource-Payeezy replacement Payment gateway Full Authorization Reversal

Payment gateway Payeezy will sunset. A solution is required. We have orders that are submitted and not yet shipped so there is no settlement that has occurred. In Cybersource payment gateway a cancellation of the credit card authorization (Note ye...
over 1 year ago in Integrations 0

Support translation APIs (e.g. Deepl)

Certain customers have to support multiple languages and don't always have available resources to translate the content of their catalog, pages and attributes. Permitting the integration with translation systems (like Deepl) would accelerate the s...
over 2 years ago in Configured Commerce / Integration 2 Gathering interest

Ability to hide edit option for Library role users

Please provide Admins with the ability to hide the EDIT request option for users in the Library role (e.g., "Hide edit request"). Our Library role users (over 1,000) will never be given the ability to EDIT an image. The appearance of the Edit opti...
over 1 year ago in Content Marketing / DAM/Library 0 Future consideration

UI improvements for inline blocks

Here are some suggestions for UI improvement for inline blocks. Allow resizing of overlay. This will help content editors who have larger screens to more easily work - especially with properties like TinyMCE/XhtmlString that require more space Mis...
over 1 year ago in Content Management 0

Allow changing inline block name

By default the block type name is displayed in the content area when creating inline blocks. This can be confusing when you have multiple blocks of the same type. Ideally editors would be able to rename/provide a name for inline blocks (this can b...
over 1 year ago in Content Management 1