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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Configured Commerce

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Automatic retry of transaction when a database timeout error occurs

We've noticed some database connection blips that cause errors such as the following exception: "System.Data.Entity.Infrastructure.CommitFailedException: An error was reported while committing a database transaction but it could not be determined ...
7 months ago in Configured Commerce / API 0

Data Upload for States

From the Websites menu in the console, it is easy to add countries. There is not the same option for states. Please either preload states or give the user the option to upload a csv/xlsx file.
7 months ago in Configured Commerce / Admin Console & Import/Export 4 Investigating

Lazy load / Load More

Please add the ability to implement out of the box lazy load or a load more button on the PLP or any other page that has a lot of results. Pagination isn't user friendly not to mention it is very out dated.
7 months ago in Configured Commerce / Technical 1 Future consideration

Make product image visible in order history even if product is no longer in catalog

In order history product images are not shown if the product is not in the catalog for a customer. The expected behavior is that for any order in order history the product images should be shown on the order lines as long as the product exists in ...
7 months ago in Configured Commerce / Orders & Payment 1 Investigating

Level 2 and 3 support for PayPal.

Hello. We have a client that wants to use PayPal as a payment option in the Spire CMS. They have stated that only Level 2 and Level 3 are an option for them with PayPal. We are requesting the inclusion of Level 3 support for PayPal.
7 months ago in Configured Commerce / Orders & Payment 0

Support portal "Submit a request" form suggestion: add Sandbox2/Preview environment to CC Environment dropdown

The title pretty much says it all. This is in reference to this "Submit a request" form. The following form appears when you select "Configured Commerce (B2B)" for the Product drop down. (Pictured) Lately I've had a number of support request for w...
7 months ago in Configured Commerce / Technical 1

Date input format controlled by system/website settings

Would be nice to have a system or website setting for changing the date format in form inputs.
8 months ago in Configured Commerce / CMS, Spire & Mobius 1 Investigating

Share Order (Order History) by email feature - Allow email in the "Email From" field to be set as email sender email instead of "From Address" set in Email List

As a website user, when I use the Share Order functionnality (Available in the Order History), i would like my email to be displayed as the Sender for the recipient to see who sends the order. Currently, the sender displayed is the sender configur...
8 months ago in Configured Commerce / Orders & Payment 1 Investigating

List Description Field upon Creation

When creating a list, you are not able to add the description at the time of creation. You must go back and edit the list to add a description. Can the description box be added to the creation process?
9 months ago in Configured Commerce / Marketing & Promotions 1 Investigating

Ability to associate/limit Customers to specific Warehouses

Add the ability to assign Customers to specific Warehouses so that when features like the In Stock by Warehouse flag are used, it would only be reflected for Customers that are assigned to that Warehouse, not the website as a whole. When Customers...
9 months ago in Configured Commerce / Customers 1 Investigating