Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Quick edit blocks inside TinyMCE

When you click edit on a block inside TinyMCE the CMS navigates to the content. It would be nice for editors to offer an option to quick edit blocks like you can do for blocks inside Content Areas
7 days ago in Content Management / Editing 0

Granular Access Rights for CMS Settings Area

In the Settings area anyone with the "CMSAdmin" or "Content Admins" has access to the full rights to edit anything in here. We should be able to set granular rights to these function areas for example if I want a specific user group to be able to ...
4 days ago in Content Management / Roles and Security 1

Recently Purchase List at USER Level

Currently the Recently Purchased list shows previously purchased items at the customer # (company) level. It would be nice if you had the option to leave it like that or change to the username level. We have many customer #'s that sell plumbing an...
3 days ago in Configured Commerce / CMS, Spire & Mobius 1 Gathering interest

Enhance the Audience Feature to display the affected number of items

Audience groups should include the dependent items that use them, similar to blocks, this will give visibility to authors on all the effect areas where that personalization was used when a change is made
14 days ago in Content Management / Personalization 0

Add quality parameter to Feed API v2

As a developer, I want to be able to select the quality of the image using the Feed API v2. This quality option should reduce the number of bytes sent through the Network to help with client-side performance. This feature should be similar to the ...
4 months ago in Content Marketing / DAM/Library 0

Split Customer on Punchout Customer Data Mapping into 2 fields (BT & ST)

Our shared client would be interested in seeing the Customer field on the Punchout Customer Data Mapping split/separated into two fields, one for the Bill To and one for the Ship To. Once the user selects the Bill To, the Ship To options become av...
6 days ago in Configured Commerce / Admin Console & Import/Export 1 Investigating

Unpublish content from the "publish" menu

Currently the way to "Unpublish" (as in expire) content in the CMS isn't very intuitive for people who don't have lots of Optimizely CMS experience. Especially editors coming from other platforms. I've built a CMS 12 plugin that solves this and pu...
almost 3 years ago in Content Management / Content Manager 1 Planned

SaaS Warning messages

It would be helpful to content editors if SaaS had a validation option for text or in general where we can chose to show a warning message instead of it always being an error.
8 days ago in Content Management / Editing 0

Make the ability to create Brand Product Lines Product List variants

Please refer to support ticket 1647681. We are able to create Product List variants based on Product Categories. There are rules that specifically point to Product Lines, yet it does not work (unclear on why they would be available in the first pl...
15 days ago in Configured Commerce / CMS, Spire & Mobius 1 Investigating

Fallback Support For Search & Navigation Index

We have been discussing with the Optimizely team around a recently set of outages around Search & Navigation which left our client with reduced operation around Search & Navigation for a fairly long period. What we have discussing and woul...
about 3 years ago in Search & Navigation 2