Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Content Marketing

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Recurring Tasks

We would like the ability to create recurring tasks, as we have a variety of work types that happen on a set cadence. For example - a blog post every Friday, quarterly reports, and yearly analyst reviews. Currently, we have to copy an existing tas...
11 months ago in Content Marketing / Plan / Tasks, Campaigns, and Events 1 Future consideration

On Hold Status

There are times when our team needs to reprioritize work quickly. That means we might be in the middle of one project, but need to temporarily pause on work to accommodate a new need. Adding an "on hold" task status would allow us to designate the...
over 1 year ago in Content Marketing / Tasks, Campaigns, and Events 0 Planned

Taxonomy Hierarchy

Our taxonomy is very big - some labels could have thousands of options. We'd like a better way to organize it, as there is a hierarchy to the way things fit into verticals, product lines, products, etc. We want to ensure users only see relevant va...
11 months ago in Content Marketing / Settings + Configuration 1 Investigating

PTO, OOO, Holidays, etc. in Calendar (Business Calendar)

We would like the ability to set out-of-office, PTO, holidays, and company-wide meetings in the platform. This would be used any time someone is unavailable for task assignment, @mentioning, etc. We would like to block assignment of work and/or se...
12 months ago in Content Marketing / Miscellaneous 2 Future consideration

Rename Platform Objects

We'd like the ability to rename things like campaigns -> programs, tasks -> projects, etc. We spend a lot of time teaching new users to "decode" the platform language, and it makes it harder to drive adoption. Renaming these objecsts to use ...
8 months ago in Content Marketing / Settings + Configuration 0 Future consideration

Operational Analytics Dashboard

We'd love a dashboard to view the operationa analytics, very similar to the analytics on page views and such that are in the Analytics module today. Ideally, we'd be able to set filters to see things like average task duration, overdue workflow st...
10 months ago in Content Marketing / Analytics 0 Investigating

Trashcan

Occasionally, we have a user delete something (an asset version, a whole task, etc.) that they shouldn't have. Luckily, your support team always seems to be able to get it back. But it would be valuable to have a trash can so that we don't waste t...
10 months ago in Content Marketing / Miscellaneous 3 Future consideration

Automatically Close Work Request

When we complete the tasks we've created from a work request, it would be great if that would also mark the work request itself as completed. Right now, we have to remember to go back to the request and manually mark it complete. If we forget (whi...
10 months ago in Content Marketing / Requests 2 Planned

Hootsuite Integration Improvements

Ability to preview Tagging with labels Uploading a thumbnail image Setting up UTM parameters Scheduling Ability to integrate Hootsuite calendar with Welcome calendar
over 1 year ago in Content Marketing / Integrations 0 Future consideration

Creative Asset/Content Templates

We would like to be able to upload/create templates for creative assets. The reason for this is so that we can govern creative content whilst maintaining all history and versioning, comment capability and so on. We would use this for email templat...
over 1 year ago in Content Marketing / Tasks, Campaigns, and Events 0 Planned