Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Warn Users When Unzipping File

When you unzip a .zip file, all of the assets contained in that file become content assets in the task. That could be hundreds of files, and it can make a mess! I don't think it's clear to users what they're about to do, so a warning would be grea...
over 1 year ago in Content Marketing / Tasks, Campaigns, and Events 1 Shipped

Mark Notifications as Unread

I would like to be able to mark my in-app notifications as "unread" so that I can come back to them later.
over 1 year ago in Content Marketing / Notifications 0 Shipped

Set Work Request Priority Based on Labels

It would be great if we could set up something akin to a routing rule that would "calcuate" the work request priority based on a set of labels. For example, we might want to make anything that comes from Region A within Business Unit B as a high p...
over 1 year ago in Content Marketing / Requests 1 Shipped

Open Related Object in New Tab from Work Request

We need to be able to right click on a task within a work request (via the related tab) and open the task in a new window. At the moment, the task opens in the same tab, so you lose the backlog view when you open the task.
over 1 year ago in Content Marketing / Requests 0 Shipped

'At Risk' Status for Tasks

It would be great to be able to find tasks that have overdue steps, but the overarching task due date has not yet passed. These tasks would be considered "at risk" just like campaigns are today.
over 1 year ago in Content Marketing / Tasks, Campaigns, and Events 0 Shipped

All-Day Events Across Global Calendars

The new addition of event times is great, but there are also cases where we want an event to show up on a single calendar day, regardless of time zones. (Think holidays, etc.) Setting an event from 12:00am - 11:59pm does not accomplish this becaus...
almost 2 years ago in Content Marketing / Plan 1 Shipped

Single Page Progressive Forms

At the moment with the way smart forms work, we add pagination. This means that any form with a lot of logic results in many pages. This means that users can’t easily refer back to previous answers, particularly when these forms are long. We would...
almost 2 years ago in Content Marketing / Settings + Configuration 0 Shipped

Save Test URL(s) of a Page

Hi! As an Optimizely editor, it would like to be able to save the Test URL(s) in a page's settings so that it helps others on revisiting the settings to quickly grasp the conditions of a page and also to see the effects of any following adjustment...
almost 2 years ago in Web Experimentation / Developer Experience / Experiment Authoring 6 Shipped

Less clicking around in the Visual Editor, enable scrolling behaviour by default!

Hi! It would be nice to be able to scroll within the Visual Editor without having to enable "Interactive Mode". It's not like scrolling while "Interactive Mode" is disabled is reserved for another functionality, so why not have scrolling available...
almost 2 years ago in Web Experimentation / Experiment Authoring 4 Shipped

Add a column "ID" to the "Audiences"-overview of a Project (and/or its detailed view)

Hi! As an Optimizely editor, I would like to be able to see the identifier of audiences in the "Audiences"-overview so that I can copy that value and use it in the query parameters to force/impersonate myself as a specific audience member, which w...
almost 2 years ago in Web Experimentation / Developer Experience / Experiment Authoring 7 Shipped