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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

Status Shipped
Categories Requests
Created by Guest
Created on Dec 5, 2022

Set Work Request Priority Based on Labels

It would be great if we could set up something akin to a routing rule that would "calcuate" the work request priority based on a set of labels. For example, we might want to make anything that comes from Region A within Business Unit B as a high prioirty. This would both save ust time and ensure the prioiritization is set as consistently as possible.

  • Optimizely
    Brittany Hall
    Feb 13, 2023

    Choosing work request priority is now part of Routing Rules!

    Within routing rules settings, you can choose to write rule based on due date, template, or fields. Historically, this has allowed you to set an assignee for the work. But we've now added the ability to set a priority in place of or in addition to an assignee.

    Here's an example: