Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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"Exclude" from Results using the Segment dropdown (instead of only being able to "include")

Hi! It would be nice to be able to use the "Segment"-dropdown in the "Results"-view of an experiment/campaign in such a way that we're able to choose certain items/options on which to exclude/filter from the results. At this moment, it is only pos...
over 2 years ago in Experimentation Analytics / Results Page 3 Investigating

Language codes in page tree (navigation) and in page header menu are not the same

If you in admin change the "Web Address Prefix" for languages the editor interface uses different language codes in different locations. In the page tree navigation it uses the language code but on the page header of the page the "Web Address Pref...
over 1 year ago in Content Management / Multi-language 1 Investigating

Change Deliverable Due Date After Acceptance

A feature request for the UI. Especially the ability to be able to change the “Deliverable Due Date”, which I know is possible by “Un-Accepting” the request, but this only works if the Work Request doesn’t have any Tasks or Campaigns already creat...
over 2 years ago in Content Marketing / Requests 1 Investigating

Integration with MS Dynamics CRM

bi -directional sync of records/segment details so they can leverage our identity resolution capabilities. This is needed by customer, Convatec, but probably many others too.
almost 2 years ago in Integrations 0 Investigating

MA Connector - Microsoft Dynamics

The authentication approach (username / password) is not a secure approach to connecting to MS Dynamics, and goes against Microsoft's recommended approach. Microsoft recommends you do not use the ROPC flow. In most scenarios, more secure alternati...
11 months ago in Integrations 0 Investigating

Amplitude >< ODP

I see Amplitude as a hopeful integration often with prospects usually around Web Experimentation. Lately this came up when discussing ODP and bringing in Amplitude data/personas for future segmentation.
almost 2 years ago in Integrations 0 Investigating

Built in flags for feed failures

Built in flags for feed failures. Customers should be notified immediately if there feed is failing. An email should be sent directly to the customer as soon as the feed fails. The email would include why the feed has failed and the email for thei...
almost 2 years ago in Product Recommendations / Technical 0 Investigating

Filter fields in Reports

The ability to select specific fields to export a report of would be helpful. Now the excel sheet just has all of the fields listen in the same cell. But often times we want reporting on one specific field and/or one specific field selection option.
11 months ago in Content Marketing / Miscellaneous 1 Investigating

Replace "delete" with "archive" for an experiment in REST API doc

I'd like to suggest replacing "delete" with "archive" on that page as this request doesn't delete experiment, just archives it and it's confusing for the customers. https://docs.developers.optimizely.com/experimentation/v3.1.0-full-stack/reference...
almost 2 years ago in Web Experimentation / APIs 0 Investigating

DAM + CMS

We need a better integration between CMS and DAM.
12 months ago in Content Marketing / DAM/Library 0 Investigating