Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Clinets request a way to differentiate experiment state (active, paused, archived, invalid)

This has been requested via FS swift-sdk github issues (https://github.com/optimizely/swift-sdk/issues/291) Currently SDK provides an error experimentKeyInvalid which says "Experiment key ((key)) is not in datafile. It is either invalid, paused, o...
about 2 years ago in Feature Experimentation / SDKs & Agent 0 Future consideration

Preview Image for Twitter Posts

Does Welcome plan to incorporate the preview image function for Twitter posts? Currently, the right hand side preview pane in publishing tab for the Twitter widget currently does not expand to show the thumbnail preview of the URL that is pasted.
about 2 years ago in Content Marketing / Integrations 0 Future consideration

Add Default Watchers to a Workflow

The customer would like to add default watchers to a workflow, for users who are not part of the workflow but still need access. They also like the watcher notifications, but they have to remember to add themselves as watchers in order to get them.
about 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Assignee Notification for Asset Added

There is a watcher notification for the addition of an asset to a task, but no assignee notification. Since I would like to be notified of new uploads, I have to add myself as a watcher to tasks even when I'm an assignee.
about 2 years ago in Content Marketing / Notifications 0 Future consideration

Remove Auto-Fill of Campaign Field

We need to enforce the population of a campaign when creating a task, and the mandatory campaign option is great. But it auto-populates with the most recently viewed campaign, which we'd prefer to turn off. If users don't check that field, they en...
over 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Notification of your step being complete by another team member

Notice of your step being complete by another team member - we're having some instance of team members accidentally marking another's step complete. There is no notification option for this that we can see. Ideally, if someone aside from the desig...
over 2 years ago in Content Marketing / Notifications 0 Future consideration

Grouping of notifications for same requests

The amount of notifications/emails from the system is a bit overwhelming. I understand that we can turn them off completely but it would also be helpful if, at least on the app side, notifications were rolled up to whatever is the most recent. As ...
over 2 years ago in Content Marketing / Notifications 0 Future consideration

Create target groups directly in Marketing Automation editor

As a Marketer I want to be able to create a target group directly in the Marketing Automation editor so that I have similar UX workflow as in Smart Campaigns. This would comply much better the actual workflow a user has when creating an Automation.
almost 7 years ago in Campaign 0 Future consideration

Edit Article Language Dropdown Values in Text Editor

Is it possible to add/edit values to the Primary Article’s Language dropdown as part of the text editor?The list in this dropdown appears to be limited and doesn’t cover all the ISO-639 languages.
over 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Match Task Due Date to Single Workflow Step

We have a one-step workflow, where the step due date is always the same as the task due date. Instead of having to set this date twice, it would be great if a one-step workflow would inherit the task due date.
over 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration